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After effects crashing many times while working - SOFTWARE_NX_FAULT_c0000005_PF.dll!Unknown -help me

Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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my system config:

Bipin2990998129z4_0-1704780733714.pngBipin2990998129z4_1-1704780756242.png

DMP files: 
https://drive.google.com/drive/folders/1b8RmaRQsrvPDk_oOjxEfTDK63m9FBkae?usp=sharing

error file debugged 

0:004> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for dvacore.dll
*** WARNING: Unable to verify checksum for MEE.dll
*** WARNING: Unable to verify checksum for KERNEL32.DLL
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 452

    Key  : Analysis.Elapsed.mSec
    Value: 2577

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 187

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4302

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 133

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_c0000005_PF.dll!Unknown

    Key  : Failure.Hash
    Value: {45ddb95d-a6a5-a166-9b3c-64f500170bcc}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 24

    Key  : WER.Process.Version
    Value: 23.6.2.5


FILE_IN_CAB:  84a03033-a7ea-4a2a-be6f-1e9e08f867d0.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=00000000fffffff6 rbx=0000000000000168 rcx=000000000010a400
rdx=0000000000000c00 rsi=00000000fffffffb rdi=0000000000000005
rip=00007ffba4cd6940 rsp=0000001a569feae0 rbp=0000001a569febe0
 r8=00000216c1be8ccc  r9=0000001a3c3f7030 r10=00000000000001b0
r11=0000000000000005 r12=0000000000000227 r13=00000216cde0e960
r14=0000000000000163 r15=0000000000000300
iopl=0         nv up ei ng nz na po cy
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010287
PF!PF_AdvancedFrameBlending::operator=+0x27f00:
00007ffb`a4cd6940 33d2            xor     edx,edx
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffba4cd6940 (PF!PF_AdvancedFrameBlending::operator=+0x0000000000027f00)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00007ffb24cd6940
Attempt to execute non-executable address 00007ffb24cd6940

PROCESS_NAME:  AfterFX.exe

EXECUTE_ADDRESS: 7ffb24cd6940

FAILED_INSTRUCTION_ADDRESS: 
PF!PF_AdvancedFrameBlending::operator=+27f00
00007ffb`a4cd6940 33d2            xor     edx,edx

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00007ffb24cd6940

STACK_TEXT:  
0000001a`569feae0 00007ffb`a4cf8b81     : 0000001a`00000188 0000001a`3c3f5200 0000001a`3c3f6dc0 00000000`00000000 : PF!PF_AdvancedFrameBlending::operator=+0x27f00
0000001a`569fecc0 00007ffb`a4cf8c6c     : 00007ffb`00000001 00007ffc`83699169 000003e7`0000000b 0000040c`00000438 : PF!PF_AdvancedFrameBlending::operator=+0x4a141
0000001a`569fed20 00007ffb`a4cf8cb4     : 00000217`10344950 0000001a`569fed50 00000000`00000000 00007ffb`aefd8e13 : PF!PF_AdvancedFrameBlending::operator=+0x4a22c
0000001a`569fed50 00007ffb`ab976f29     : 00007ffb`a50f4060 00000000`00001fdc 0000001a`569ff360 00007ffb`aefd955f : PF!PF_AdvancedFrameBlending::operator=+0x4a274
0000001a`569fed80 00007ffb`ab9752ea     : 00007ffb`aefa89b0 0000001a`00000019 00007ffb`00000019 00007ffb`aefa8d7c : dvacore!dvacore::threads::SetInitializerParam+0xa29
0000001a`569fedb0 00007ffb`ab81d147     : 00000216`2fa7d270 0000001a`569ff360 00000216`2fa7d270 00000000`00001fdc : dvacore!dvacore::threads::CurrentThreadIsMainThread+0x6a
0000001a`569fee00 00007ffb`a477e631     : 00000216`2fa7d270 0000001a`569ff180 0000a8bc`82630de3 00000000`00001fdc : dvacore!dvacore::config::PurgeMemory+0xc7
0000001a`569fee30 00007ffb`ab81ced3     : 0000001a`569ff170 00000216`2fa7d270 00000216`2fa7d270 00007ffc`836c0000 : MEE!egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler+0x381
0000001a`569ff150 00007ffb`ab950da8     : 0000001a`569ff210 00007ffb`aefd989f 00000216`2fa7d270 0000001a`569ff360 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x63
0000001a`569ff1f0 00007ffb`ab954700     : 00000216`2fa7d270 00000216`2fa7d270 00000216`474e9520 00000216`474e9528 : dvacore!dvacore::string::spellcheck::SpellcheckSupported+0x6108
0000001a`569ff260 00007ffb`ab81d147     : 00000216`1e5c0f01 00000216`8262b330 00000216`8262b330 00000000`00001fdc : dvacore!dvacore::threads::CreateSubExecutorWithFunctionWrapper+0x3450
0000001a`569ff3e0 00007ffb`a477e631     : 00000216`8262b330 0000001a`569ff760 00000000`00000410 00000000`00000004 : dvacore!dvacore::config::PurgeMemory+0xc7
0000001a`569ff410 00007ffb`ab81ced3     : 0000001a`569ff750 00000216`8262b330 00000216`8262b330 00007ffb`ab770000 : MEE!egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler+0x381
0000001a`569ff730 00007ffb`ab9808b8     : 00000216`8262b330 00007ffc`836dfe2f 00000216`8262b330 00000000`00000000 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x63
0000001a`569ff7d0 00007ffb`ab980a43     : 00000216`3ab6da00 0000001a`569ff7f0 00000216`8262b330 00000216`8262b338 : dvacore!dvacore::threads::GetProcessIDsForName+0xc08
0000001a`569ff840 00007ffc`836dfca3     : 00000216`3ab6da00 00000000`7ffe0386 00000216`47444090 00000000`00000000 : dvacore!dvacore::threads::GetProcessIDsForName+0xd93
0000001a`569ff870 00007ffc`836c31ba     : 00000000`00000000 00000216`3ab6da00 00007ffb`ab980a30 00000000`00000000 : ntdll!RtlpTpWorkCallback+0x173
0000001a`569ff950 00007ffc`81967344     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x68a
0000001a`569ffc50 00007ffc`836c26b1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
0000001a`569ffc80 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~4s; .ecxr ; kb

SYMBOL_NAME:  PF+27f00

MODULE_NAME: PF

IMAGE_NAME:  PF.dll

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_c0000005_PF.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  23.6.2.5

FAILURE_ID_HASH:  {45ddb95d-a6a5-a166-9b3c-64f500170bcc}

Followup:     MachineOwner

TOPICS
Crash

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Adobe Employee ,
Jan 11, 2024 Jan 11, 2024

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Sorry to hear about the crash, Bipin.

Do you mind sharing more details? Is there a specific action/command that triggers the crash? Does it happen with all the files or a particular one? Try running After Effects in Safe Mode and see if that fixes the problem.

Let us know the outcome.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hello nishu_kush

Thank you for replying.

Basically, if I toggle on 3D layer option and play with 3D rotation or play with camera then after effect will crash.
If i am changing frame rate of the composition from 25FPS to 30 of 60fps then system will crash
If I add mask feather above 200 - 250 pixel to masking layer then also after effects will crash.
If I have added 4K video to the layer and I try to play it, the after effects will crash. 

I have tried it after reinstalling, but the problem is same.
tried on different versions after effects 2023,2024 but nothing works.
formatted windows still problem doesn't solved.

Please sir help me here. I am faceing this issue from last 2-3 months and I am not able to work properly because of this.

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hello Nishu,

Thank you for responding.
After effects crashes
- when I add camera in comp and try to animate it

- when I simply toggle 3D option of the layer and try to play around with rotation
- when I change comp fps from 25 to 60

- when I use mask feather above 200-250px 

- when I animate mask expansion
basically any kind of heavy thing leads to crash 

this is happening in AE 2023 and in2024 as well
tried reinstalling, formatted my system 2 times

whenever I start working on after effect my RAM usage reaches to 95%-97%  
Photoshop, Illustrator is working fine

I am facing this issue from last 2-3 months. Please help me.
I have added my email ID in crash reports several times but no one replied

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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Sorry for the delayed response.

Please make sure that the GPU driver is updated to the latest. To get the best performance, install the Studio driver and not the Game Ready driver. If that doesn't help, please DM me your email ID so that we can get the crash reports checked.

Looking forward to your response.

 

Thanks,

Nishu

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