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After Effects Crashing on opening

Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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I've tried to load After Effects 22.1 through my CC account, but once it downloads and I go to open it up, it just crashes. I've attached the two error messages that appear.

 

Can anyone help?

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Crash , Error or problem

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LEGEND ,
Dec 14, 2022 Dec 14, 2022

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Delete the preferences, reinstall the program and try again:

 

Setting preferences in After Effects

 

Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.

 

Mylenium

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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Thanks Mylenium,

 

I will try this. It's a brand new high spec desktop, so I'm thinking all the drivers should be good. Relevant drivers for After Effects were installed.

 

Tracey

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Hi Tracey,

 

Sorry for the crash.

We can provide personalized troubleshooting steps if we know the system specs (CPU, GPU, RAM, OS version). I'd suggest checking for OS updates if it's a new system.

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Dec 20, 2022 Dec 20, 2022

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Hi,

 

Unfortunately, once I close the error pop-ups, AE closes, so I can't get to the Preferences.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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To reset the preferences, you can press and hold the following keys while the application is starting.

  • Windows: Ctrl+Alt+Shift
  • macOS: Command+Option+Shift

If it doesn't help, please share your system specifications so we can troubleshoot the issue properly.

 

Thanks,

Nishu

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Community Beginner ,
Dec 24, 2022 Dec 24, 2022

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Hi, I have tried this (Windows) and AE still crashes.

 

This is the PC spec:

Type
Desktop PC
Operating system
Windows 11 Pro

Performance

Graphics card
- NVIDIA GeForce RTX 3070
- 8 GB GDDR6
RAM
32 GB DDR4 (3200 MHz)
Processor
- Intel® Core™ i7-12700F Processor
- 12-core
- 2.1 GHz / 4.9 GHz
- 25 MB cache
Storage
- 1 TB HDD (7200 rpm)
- 1 TB SSD

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Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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What's the version of the GPU driver that's installed on your computer? Are you working on a dual monitor setup? Also, are there any third-party plug-ins installed?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hi Nishu,

 

The GPU driver is NIVIDIA GeForce 3070.

Single Monitor.

How do I check for third party plug-ins?

 

Thanks

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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You also update the graphic card driver.

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