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I've seen so many threads, and while some helped the problem is still bad. After Effects originally was crashing on startup every time I opened it. I reinstalled it, and the problem seemed to go away. Sometime later after I haven't used AE for a while it started to become extremely laggy and would always not respond and I would have to reload AE up. I have found ways to make it less laggy but it was still terrible and unusable. After a while of that it eventually just started crashing on startup again. I reinstalled it countless times but it still kept doing it.
This is my crash report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.3.0" clientVersion="2.3.0" applicationName="After Effects" applicationVersion="17.0" build="555" source="Windows-Client">
<time year="2021" month="3" day="15" hour="1" minute="3" second="17" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="e6ed4bb5-fa85-4fd5-9f8b-9624084fe929"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16157" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20201028000000.000000-000" driverVersion="27.20.100.8935" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9B41&SUBSYS_507917AA&REV_02\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x0000000004E04F1F" symbolname="dvaappsupport::IMSConnection::FetchAccounts"/>
<stackStatement index="2" address="0x00000000029C6896" symbolname="EACL::UtilsIMS::FetchAccessTokenAsync"/>
<stackStatement index="3" address="0x00000000026627AC" symbolname="EACL::operator=="/>
<stackStatement index="4" address="0x0000000002775195" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="5" address="0x00000000027734AA" symbolname="EACL::ExportFeatureSettings::ShouldUseAdvancedWorkflow"/>
<stackStatement index="6" address="0x0000000002774093" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="7" address="0x00000000027750ED" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="8" address="0x00000000027B3474" symbolname="EACL::Initialize"/>
<stackStatement index="9" address="0x000000000C999FCE" symbolname="EAMedia::Initialize"/>
<stackStatement index="10" address="0x000000000BDC7AD5" symbolname="PREM_Birth"/>
<stackStatement index="11" address="0x00000001817A7596" symbolname="NIM_SetCmdName"/>
<stackStatement index="12" address="0x000000018174F0C5" symbolname="CEggApp::BirthPkgGrpD"/>
<stackStatement index="13" address="0x000000018175671D" symbolname="CEggApp::IEggApp"/>
<stackStatement index="14" address="0x0000000181710CED" symbolname="CEggApp::CEggApp"/>
<stackStatement index="15" address="0x0000000181777D79" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="16" address="0x00000001812B2283" symbolname="AEWinMain"/>
<stackStatement index="17" address="0x000000014000265B" symbolname="unknown"/>
<stackStatement index="18" address="0x0000000140003502" symbolname="unknown"/>
<stackStatement index="19" address="0x000000014000394E" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FFB6B807C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFB6D48D721" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000004E84450"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000021FA1F00"/>
<register name="RSI" value="0x0000000021FA1F00"/>
<register name="RDI" value="0x0000000000BFDAA8"/>
<register name="RSP" value="0x0000000000BFD9E8"/>
<register name="RBP" value="0x0000000033080440"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
I found out why, I had to uninstall "Ignite Pro" plugin. That made it seem to work.
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The crash reporter says it's having networking issues, so start by checking your network configuration and user permissions. Somehow the app is unable to load all components because they are getting blocked. that may also explain your poor performance even if it works.
Mylenium
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How would I do that? Also, I forgot to put this earlier but it always crashes on the "Initializing MediaCore" phase when it's loading up.
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I still have the same problem since 3 days ago. Still crashing and looking for the answer and till now no answer yet.
I was looking to subscribe AE but now I think it's no possible, the app just keeps crashing and it will be a waste of money.
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Hi Ryan,
That's great information. Crash on "Initializing MediaCore" could mean that there are plug-ins in the MediaCore folder that are interfering with the After Effects launch. Try removing all the files and folders (except dummy.txt) from the following location and see if it helps: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
Let us know how it goes.
Thanks,
Nishu
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Hi Nishu,
I have no files in MediaCore (besides dummy.txt) before this, that didn't work.
Thanks,
Ryan
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I found out why, I had to uninstall "Ignite Pro" plugin. That made it seem to work.
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Glad to hear that you solved the issue and thanks for updating the thread. It'll be helpful for other users.
Thanks,
Nishu
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I had the same problem with 18.2 crashing on load and also had and removed the FXHome Ignite Pro plugin and AE still crashed on startup so removing that was not the culprit... Went back to 18.1 and no issues... AE 18.2.1 just came out and I installed that and have the same problem with AE crashing on startup and never loading... Went back to 18.1 and all is better... Any other suggestions?
Regards,
Mark Lee
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This workaround WILL help you to launch AE. First, click on a AE-supported file extension to launch the project; I used .aep. The project loads without error. Second, navigate to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close the project, close AE, and re-launch AE in customary manner (shortcut to AE). AE launches without error. I do not need the home screen. Your welcome!
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Thank you SO SO MUCH you're THE BEST!!!!!!!!!!!
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Hello thx to all for your Infos and workarounds for this issue. But doing it with your solution (open an aep-file, enable homscreen) does not work for. always crashes before launching at "cleaning up" when i am starting the programm.
freaking out a bit cause i had to do some urgent work. Has anybody found another way to solve this?
This message was displayed: <54282> <Plug_Scan> <1> Total: 1.03162, PiPL: 0.0895372
Has anyone of you an idea what the problem could be?
MacBook Pro 16" 2019 2,3 GHz 8-Core i9 32GB Ram Monterey
THANK YOU SO MUCH!
Full Report: