After Effects crashing on startup

[Greg32454980oq9f]

My computer specs exceed recommeded for AE:

ANy Ideas what this is caused by? Web View2 is installed. It is only AFter Effects that will not launch.

I am getting this error when AE launches from the logs.:

[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
[2023-09-22_13-32-53][6388][Error] [general] The Host version is lower than what plugin: com.adobe.ccx.start is compatible with

[Ged_Traynor]

@Greg32454980oq9f try reporting your issue on the After Effects forum

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[nishu_kush]

Hi Greg32454980oq9f,

Sorry to hear about the crash.

Do you get the reporter when it crashes? What's the version of After Effects and your OS? Can you try running After Effects in Safe Mode?

Let us know how it goes.

Thanks,

Nishu

[Luno91]

I have the exact same issue. Installed Photoshop and it worked perfectly fine. And as far as I know Photoshop is using Webview too. Repaired it, reinstalled After Effects, tried to start it in Safe Mode. Nothing worked so far.

[Rob_123]

I also have the same problem, if you try to open After effects on the icon it shows the error but if you open a saved project it works correctly.
I tried the safe mode, deactivating all the plug-ins and uninstalling and installing even older versions but the problem reoccurs every time when opening the new project. Photoshop, premiere pro, lightroom, bridge, work fine.

[Luno91]

Lol, you are right. I tryed to open an existing file and it works... 😄

[AngusBrown39]

I am having the same issue - all other Adobe programs run fine. Interested in finding a solution to this ASAP. 

Opening saved files from older versions of AE (22.0) seems to work? Strange

[Rob_123 · Accepted solution]

I solved the problem for my case, it's a question of windows permissions, if you try to open AE as administrator it works.