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After Effects Crashing on Startup

New Here ,
Sep 12, 2023 Sep 12, 2023

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After working all day in After Effects, I started to feel the computer slow and I restarted it, but now After Effects does not open, All Adobe programs work only After Effects closes, it does not start

0:167> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 577

    Key  : Analysis.Elapsed.mSec
    Value: 890

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 93

    Key  : Analysis.Init.Elapsed.mSec
    Value: 79142

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 327

    Key  : Failure.Bucket
    Value: FATAL_APP_EXIT_40000015_sentry_crashpad.dll!Unknown

    Key  : Failure.Hash
    Value: {24e951ea-b610-3313-e9dd-241584c75b74}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 34

    Key  : WER.Process.Version
    Value: 23.6.0.62


FILE_IN_CAB:  a1ea551c-e3b5-408a-9e63-1fc3304e580c.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)
rax=0000c7bd9f5b5c6b rbx=0000000000000016 rcx=0000003a1afff040
rdx=00007ffa5fa653e0 rsi=0000000000000000 rdi=0000018bd6871401
rip=00007ff9f7a4d5a6 rsp=0000003a1affef60 rbp=0000003a1afff6e0
 r8=0000000000000001  r9=0000003a1afff4d8 r10=c6c1864950d77370
r11=fffffffff4265eca r12=0000000000000910 r13=0000000000000000
r14=00007ff9f7a4d580 r15=00007ffa5fb10920
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00000202
sentry_crashpad!sentry_get_modules_list+0xee76:
00007ff9`f7a4d5a6 0f57c0          xorps   xmm0,xmm0
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff9f7a4d5a6 (sentry_crashpad!sentry_get_modules_list+0x000000000000ee76)
   ExceptionCode: 40000015
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  AfterFX.exe

ERROR_CODE: (NTSTATUS) 0x40000015 - {Fatal Application Exit}  %hs

EXCEPTION_CODE_STR:  40000015

STACK_TEXT:  
0000003a`1affef60 00007ffa`5fa8e5f5     : 0000003a`1afff5a0 0000018b`00000000 00000000`00000016 00000000`00000000 : sentry_crashpad!sentry_get_modules_list+0xee76
0000003a`1afff530 00007ffa`5fa8f601     : 00000000`00000001 00000000`00000000 00000000`00000000 0000003a`1afff5e0 : ucrtbase!raise+0x1e5
0000003a`1afff5b0 00007ffa`1e5044f6     : 00000000`00000003 0000003a`00000003 00000000`cfffff00 0000018b`d6871430 : ucrtbase!abort+0x31
0000003a`1afff5e0 00007ffa`1e5002d0     : 00000000`cfffffff 00007ffa`12177ce8 0000003a`1afffd39 00000000`00000000 : dvacrashreporter!dvacrashreporter::CrashReporter::UserLocaleAllowsEnabledLoggingAsDefault+0x201e6
0000003a`1afff760 00007ffa`11f3f420     : 00007ffa`12177ce8 00000000`cfffffff 0000f42f`961e4657 0000003a`4b4e77ee : dvacrashreporter!dvacrashreporter::CrashReporter::UserLocaleAllowsEnabledLoggingAsDefault+0x1bfc0
0000003a`1afff790 00007ffa`11f61382     : 0000018b`b606ca00 0000018b`a262e788 00000000`00000000 00007ffa`11ec3f38 : dvacore!dvacore::config::CallForceQuitFunction+0x50
0000003a`1afff7c0 00007ffa`11f61eb6     : 0000018b`a262e790 0000003a`1afff860 0000018b`b606ca80 00000000`00000000 : dvacore!dvacore::config::LimitedDLLHijackFix+0x612
0000003a`1afff830 00007ffa`1209cbf2     : 00000000`00000000 00000000`ffffffff 00007ffa`0898c1b0 00007ffa`08b119f1 : dvacore!dvacore::config::UninstallUnhandledExceptionHandler+0x156
0000003a`1afff880 00007ffa`11f3d147     : 0000003a`1afffd20 0000003a`1afffd39 00007ffa`0898c1b0 00007ffa`11ee39b4 : dvacore!dvacore::threads::GetWindowsThreadName+0x2692
0000003a`1afff8d0 00007ffa`088de631     : 00000000`ffffffff 00000000`00000000 0000003a`1afff9f9 00007ffa`11ebcff5 : dvacore!dvacore::config::PurgeMemory+0xc7
0000003a`1afff900 00007ffa`11f3ced3     : 0000003a`1afffc40 00000000`ffffffff 00000000`ffffffff 00007ffa`11ece0ed : MEE!egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler+0x381
0000003a`1afffc20 00007ffa`1209ecb0     : 00000000`ffffffff 00004ffa`922dde6c 00000000`ffffffff 0000003a`1afffd39 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x63
0000003a`1afffcc0 00007ffa`1209a7fd     : 0000018b`a262e1e8 0000018b`a262e1f8 0000018b`d6989900 0000018b`acf4b300 : dvacore!dvacore::threads::CreateAsyncThreadedExecutor+0x1a00
0000003a`1afffda0 00007ffa`1209a954     : 00000000`00000000 00007ffa`5f363aab 0000018b`d6989900 00000000`00000000 : dvacore!dvacore::threads::GetWindowsThreadName+0x29d
0000003a`1afffe20 00007ffa`3a21a9ca     : 0000018b`d6989900 00000000`00000000 0000018b`d6989900 00000000`00000000 : dvacore!dvacore::threads::GetWindowsThreadName+0x3f4
0000003a`1afffe60 00007ffa`5fa39363     : 0000018b`c8f5a230 00000000`00000000 00000000`00000000 00000000`00000000 : boost_thread!boost::thread::swap+0x4a
0000003a`1afffe90 00007ffa`615f257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x93
0000003a`1afffec0 00007ffa`61feaa68     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x1d
0000003a`1afffef0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME:  sentry_crashpad+ee76

MODULE_NAME: sentry_crashpad

IMAGE_NAME:  sentry_crashpad.dll

STACK_COMMAND:  ~167s; .ecxr ; kb

FAILURE_BUCKET_ID:  FATAL_APP_EXIT_40000015_sentry_crashpad.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  23.6.0.61

FAILURE_ID_HASH:  {24e951ea-b610-3313-e9dd-241584c75b74}

Followup:     MachineOwner
---------

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi karlozchs,

 

Sorry to hear about the crash.

How do you launch After Effects? Do you double-click a project file? Can you try opening it by clicking its icon? Next time the After Effects crashes, please provide your email to the crash reporter and submit it so we can find the crash report at our end. Also, try running After Effects in Safe Mode.

Let us know how it goes.

 

Thanks,
Nishu

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