after effects crashing, won't open sometimes, crashes if i try to use any effects like fill or glow

New Here ,
Sep 13, 2021 Sep 13, 2021

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I can't even get it to open right now but it has crashed 4 times this morning when trying to use an effect and won't open for a few times after crashing. I'm completely updated and just got a brand new macbook and started my icloud over so there isn't any storage issues or anything.

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Crash , Error or problem , FAQ , Freeze or hang

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Community Expert ,
Sep 13, 2021 Sep 13, 2021

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If you are storing your project in iCloud, the first suggestion I can give you is that you try to store it on your internal disk, which is surely solid. Possibly the read/write speed in iCloud is not the fastest and is causing an issue in After Effects.

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi Brandi5E81,

 

Sorry for your issue.

I agree with what the expert suggested. If that doesn't help, we'd need the following details to understand the issue properly:

Let us know.

 

Thanks,

Nishu

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New Here ,
Sep 21, 2021 Sep 21, 2021

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i restarted my entire system and it seemed to work. i was having trouble with new documents that werent saved yet, i couldn't work on them at all, so the answers, while appreciated, were not applicable.

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