Hello everyone, everything good? I have a very strange problem in After Effects! it doesn't open at all.
- I've already tried Reinstall.
- I already used Adobe cleaner and cleaned everything
- I've already tried Clearing preferences
- I've tried Installing the 2018 version the 2020 version, 2022 all give the same error
Remembering that all other Adobe programs work, I use the première without any problems with Photoshop, only the after I can't open!
The only thing I didn't try to do was format the computer.
Error presented in 2022:
“afterfx.exe has encountered a problem and needs to close”
Error presented in 2020:
after not opening> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0.
My computer is an Inter xeon CPU e5-2650 v2
Radeon Rx 570 Series
I don't know how to get a log and send it here in case I need it or even an error report, thanks!
Sorry for the crash.
Does it crash post-launch? If not, what's the last loading module on the splash screen right before it crashes? Here's how you can find the crash log: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...
Please be sure to update the GPU driver.
Let us know, we're here to help.
Many thanks for the reply:
Here's the video of how it crashes: