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after effects does not open at all

Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Hello everyone, everything good? I have a very strange problem in After Effects! it doesn't open at all.

- I've already tried Reinstall.
- I already used Adobe cleaner and cleaned everything
- I've already tried Clearing preferences
- I've tried Installing the 2018 version the 2020 version, 2022 all give the same error

Remembering that all other Adobe programs work, I use the première without any problems with Photoshop, only the after I can't open!

The only thing I didn't try to do was format the computer.

Error presented in 2022:
“afterfx.exe has encountered a problem and needs to close”

Error presented in 2020:
after not opening> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0.

My computer is an Inter xeon CPU e5-2650 v2
Memory: 32gb
Radeon Rx 570 Series

I don't know how to get a log and send it here in case I need it or even an error report, thanks!

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hi CleberRafael,

 

Sorry for the crash.

Does it crash post-launch? If not, what's the last loading module on the splash screen right before it crashes? Here's how you can find the crash log: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

Please be sure to update the GPU driver.

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Hello Nishu

Many thanks for the reply:

Here's the video of how it crashes:


I went on the way I tried to find the Logs but the folder is empty:
C:\Users\Ney\AppData\Roaming\Adobe\After Effects\22.5\logs

when I click on view report in the program itself it takes me to dmp files
C:\Users\Ney\AppData\Local\Temp\Adobe\After Effects\22.0\SentryIO-db\reports

 

 

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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