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After Effects error: could not convert Unicode characters. (23 :: 46)

New Here ,
Mar 13, 2021 Mar 13, 2021

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I'm getting this error whenever I try to open After Effects CC 2021 (and also had it with CC 2020, installed updates and problem persists).

 

Running on macOS Big Sur.

 

The answers on Adobe's help site point to folders that existed for older version of After Effects, but not CC. Any help is much appreciated! 

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Crash, Error or problem

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2021 Mar 15, 2021
Hi Scott, Sorry for your issue with After Effects. Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342 If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it. Let us know how it goes. Thanks, Nishu

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi Scott,

 

Sorry for your issue with After Effects.

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

If it doesn't help, try creating a new user account on your computer and see if you're able to open After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Hi Nishu, just a little bit before your response I did exactly this solution and it worked! Thank you for your reply. 

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New Here ,
Jul 11, 2021 Jul 11, 2021

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Hi Nishu, this solution doesn't work in solving the same problem for me, please give more solution if you have...

 

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