after effects error: could not parse mask shape on clipboard

New Here ,
Jan 12, 2018 Jan 12, 2018

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I can't even stat to work because when I open AE this message pops up. I press OK and crashes my system!!!!!!

I tried un installing AE and installing it again and it still brings up the "error" and CRASHES my system again!!!!

How can I get rid of that so I can get to work???

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Adobe Community Professional , Jan 12, 2018 Jan 12, 2018
If you are using CC2018 and Mocha masks, you cannot open After Effects. There is a knoen bug between these applications regarding mocha shapes. As soon as you have exported a shape from Mocha you will have problems in AE. The only way to pone AE is to free the memory copying any other thing in your system, ie a text from your internet browser or notepad.

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Adobe Community Professional ,
Jan 12, 2018 Jan 12, 2018

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Shut down your system and restart. The message is telling you that you copied something or even used a font that is creating issue.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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Adobe Community Professional ,
Jan 12, 2018 Jan 12, 2018

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If you are using CC2018 and Mocha masks, you cannot open After Effects. There is a knoen bug between these applications regarding mocha shapes. As soon as you have exported a shape from Mocha you will have problems in AE.

The only way to pone AE is to free the memory copying any other thing in your system, ie a text from your internet browser or notepad.

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Explorer ,
Dec 01, 2019 Dec 01, 2019

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This can also occur, when a file path is existent to After Effects, but the file itself is not on the computer. I had this problem when I used a file from dropbox, but it was not on my local computer, only in the cloud. So After Effects found the file by its path, but not its content. Therefore I didn't get the error message, the file was missing. Instead I could not render a functioning video and this error message popped up once. 

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Just had this error message after using illustrator and then working in After Effects (unrelated projects). I simply copied some text from right here in this thread and it seems to have cleared the offending clip board item!

 

I assume there is some corrupted/missing data within the Adobe clip board and it throws up the error - so before you purge/delete/shut down try copying some text from here (or presumably anywhere) and see if it helps!

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