After Effects Error: Crash occurred while invoking plug-in "Character Palette"

[Patrícia de Lavor]

That is it. in After Effects 2020 and 2021 (18.0.1, 18.0 and 17.7) I have the same problem that started since I downloaded the last update of After: I try to convert a PSD text layer to editable text, and the software crashes with the message: "After Effects Error: Crash occurred while invoking plug-in "Character Palette".

And now I can't work in my project anymore because everytime I open the project this message appears. The only way I can make it work is removing the plug-in from "plug-ins" folder while the project is open, but when I close and open again, the message is there again.

I've tried to use Adobe Creative Cloud Cleaner Tool, removed everything but when I install, the same message, the same bug, and I can't work again.

I REALLY wish I could download any previously version, before 17.7, but there's no option for me in Creative Cloud for that. Any way for me to do it?

Is there any way I can fix it?

[marcmori]

I got the same message error when opening After effect 17.7 but I still have a previous version who is working fine (16.1.3) Now I can not open anymore AE 2020. Any suggestions ?

[marcmori · Accepted solution]

I finnaly fix the problem by reseting the preferences;

While After Effects is starting up, press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS)

[Pacheco5FFB]

 I managed to reset the preferences, but it didn't solve the problem.

[angelikaj23741122]

Hello,

Have the same problem. I Have noticed that one of my fonts was causing this issue.

I deactivated in in Font Book and now my AE file is opening.

The font is: Source Sans Variable. Was used to type greek characters and those were not showing correctly after creating the render.

[zimnowskic]

Kept getting the same error, but none of the solutions fix it... 

[Luk Huber]

Yep, same here. I have just have installed the standart fonts and did not even use typo. So I am not getting it, why this error occurs in my case. The error still appeared. I tried different things from various users here suggested. Nothing really fixed it and Adobe does not seems not to bother with After Effects Users anymore.

One tip was helpfull though - deleting the content of all the after effects folders in

C:\Users\(username)\AppData\Roaming\Adobe\After Effects

 as example; there you can erase the folder 22.2, if you have after effects 2022

But it worked only temporarely in my case. At last I switched back to Version 16.1.3 (again).. seems to be the last stable version.