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After Effects Error: Crash occurred while invoking plug-in "Character Palette"

New Here ,
Mar 18, 2021 Mar 18, 2021

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That is it. in After Effects 2020 and 2021 (18.0.1, 18.0 and 17.7) I have the same problem that started since I downloaded the last update of After: I try to convert a PSD text layer to editable text, and the software crashes with the message: "After Effects Error: Crash occurred while invoking plug-in "Character Palette".

 

And now I can't work in my project anymore because everytime I open the project this message appears. The only way I can make it work is removing the plug-in from "plug-ins" folder while the project is open, but when I close and open again, the message is there again.

 

I've tried to use Adobe Creative Cloud Cleaner Tool, removed everything but when I install, the same message, the same bug, and I can't work again.

 

I REALLY wish I could download any previously version, before 17.7, but there's no option for me in Creative Cloud for that. Any way for me to do it?

 

Is there any way I can fix it?

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correct answers 1 Correct answer

Community Beginner , Mar 29, 2021 Mar 29, 2021
I finnaly fix the problem by reseting the preferences;While After Effects is starting up, press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS)

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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I got the same message error when opening After effect 17.7 but I still have a previous version who is working fine (16.1.3) Now I can not open anymore AE 2020. Any suggestions ?

AE17-7crash.png

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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I finnaly fix the problem by reseting the preferences;

While After Effects is starting up, press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS)

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New Here ,
Jul 12, 2021 Jul 12, 2021

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 I managed to reset the preferences, but it didn't solve the problem.

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