After Effects error: internal verification failure, sorry! itemH cannot be NULL

New Here ,
Mar 15, 2022 Mar 15, 2022

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Hi all

Just started to get this error message while using a shape layer. 

Anyone knows how to fix it please?

Thanks 🙂

 

Screenshot 2022-03-15 at 12.44.53.png

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Adobe Employee , Mar 15, 2022 Mar 15, 2022
Hi Alessia5C49, Welcome to the community and sorry for your issue. What's the exact version of After Effects you're using? Does it happen in a new project as well? Please try resetting the preferences of After Effects and see if that brings any change. Let us know how it goes. Thanks, Nishu

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi Alessia5C49,

 

Welcome to the community and sorry for your issue.

What's the exact version of After Effects you're using? Does it happen in a new project as well?

Please try resetting the preferences of After Effects and see if that brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Hi

thanks for your reply.

I'm using the 22.2.1 version. The problem is happening also when creating a new project. 

I've reset the preferences and the problem is solved!

 

Thank you very much for your help

Alessia

 

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New Here ,
Apr 09, 2022 Apr 09, 2022

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Hello, I am having the same issue with that error I am using v22.2.1 of After Effects and I did the resetting thing twice and it didn't work. Is there any other way to fix it?

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