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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the AE forum so that proper help can be offered.
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Hi liam247702554cle,
Thanks for writing in.
Have you tried installing the plug-in as suggested in the error message? If that doesn't help, try uninstalling it. Here's how: https://borisfx.com/faq/uninstall-sapphire/
Let us know how it goes.
Thanks,
Nishu