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After Effects error when opening

Community Beginner ,
Aug 10, 2017 Aug 10, 2017

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Does anyone know how to resolve this error?  I've already uninstalled and re-installed.  I've tried right clicking and selecting run as administrator.  This is happening on a Dell laptop running Windows 10.

Thanks, Eric

Suppelsa After Effects error.png

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correct answers 1 Correct answer

Community Beginner , Aug 29, 2017 Aug 29, 2017
Running the Adobe CC cleaner did not work either. However, I did get the issue resolved. When I right clicked on After Effects and selected run as administrator the program opened up as expected without an error.  I then closed After Effects and re-opened normal, by just double clicking it and it's been working ever since. I'm not sure what difference it made running it as administrator the first time, but at this point I'm just glad it's working.

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Adobe Community Professional ,
Aug 10, 2017 Aug 10, 2017

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Community Beginner ,
Aug 10, 2017 Aug 10, 2017

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After Effects won't open to do this. It closes after the error message is displayed

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Adobe Community Professional ,
Aug 10, 2017 Aug 10, 2017

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then delete the preference files.

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Community Beginner ,
Aug 11, 2017 Aug 11, 2017

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Unfortunately deleting the Preference files did not fix the issue

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Adobe Community Professional ,
Aug 17, 2017 Aug 17, 2017

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You may need to reinstall.

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Community Beginner ,
Aug 17, 2017 Aug 17, 2017

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I have already uninstalled and re-installed the software. That did not fix the issue

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Adobe Community Professional ,
Aug 17, 2017 Aug 17, 2017

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Sorry, I got distracted while I was typing, I meant to say, "You might need to run Adobe's CC Cleaner tool between uninstalling and reinstalling."

You could also try some of what is suggested here.

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Community Beginner ,
Aug 29, 2017 Aug 29, 2017

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Running the Adobe CC cleaner did not work either. However, I did get the issue resolved. When I right clicked on After Effects and selected run as administrator the program opened up as expected without an error.  I then closed After Effects and re-opened normal, by just double clicking it and it's been working ever since. I'm not sure what difference it made running it as administrator the first time, but at this point I'm just glad it's working.

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New Here ,
Jun 29, 2021 Jun 29, 2021

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LATEST

Updated the windows10 letest version.

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