After Effects error when opening

[etc71]

Does anyone know how to resolve this error?  I've already uninstalled and re-installed.  I've tried right clicking and selecting run as administrator.  This is happening on a Dell laptop running Windows 10.

Thanks, Eric

[kglad]

reset your preferences - http://helpx.adobe.com/after-effects/using/preferences.html

[etc71]

After Effects won't open to do this. It closes after the error message is displayed

[kglad]

then delete the preference files.

[etc71]

Unfortunately deleting the Preference files did not fix the issue

[Szalam]

You may need to reinstall.

[etc71]

I have already uninstalled and re-installed the software. That did not fix the issue

[Szalam]

Sorry, I got distracted while I was typing, I meant to say, "You might need to run Adobe's CC Cleaner tool between uninstalling and reinstalling."

You could also try some of what is suggested here.

[etc71 · Accepted solution]

Running the Adobe CC cleaner did not work either. However, I did get the issue resolved. When I right clicked on After Effects and selected run as administrator the program opened up as expected without an error.  I then closed After Effects and re-opened normal, by just double clicking it and it's been working ever since. I'm not sure what difference it made running it as administrator the first time, but at this point I'm just glad it's working.

[sarfan0D45]

Updated the windows10 letest version.