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After Effects Error: zero denominator in ratio multiply. ( 17 :: 17 )

New Here ,
Jan 02, 2023 Jan 02, 2023

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Dear All,

 

I dunno why when I import a PSD inside there's problem occurs continousliy

 

thanks

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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LEGEND ,
Jan 02, 2023 Jan 02, 2023

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Sorry, but that's useless. You have not provided any info about your system, your version of AE, your project and so on. You need to be much more specific.

 

Mylenium 

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Hi Wai Leong27774524kh85,

 

Welcome to the community and sorry for your issue.

What's the exact version of After Effects you're using? Does it happen with all the PSD files or a particular one? Also, what are your system specifications (CPU, GU, RAM, OS version)?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Jan 02, 2023 Jan 02, 2023

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My AE is 2023 Mac OS 12.4

16GB ram

Macbook Pro 2017 15" 2.9 Quad Core

 

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New Here ,
Jan 02, 2023 Jan 02, 2023

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thanks

 

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