After Effects Error: zero denominator in ratio multiply. ( 17 :: 17 )

[Wai Leong27774524kh85]

Dear All,

I dunno why when I import a PSD inside there's problem occurs continousliy

thanks

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Mylenium]

Sorry, but that's useless. You have not provided any info about your system, your version of AE, your project and so on. You need to be much more specific.

Mylenium 

[nishu_kush]

Hi Wai Leong27774524kh85,

Welcome to the community and sorry for your issue.

What's the exact version of After Effects you're using? Does it happen with all the PSD files or a particular one? Also, what are your system specifications (CPU, GU, RAM, OS version)?

Let us know, we're here to help.

Thanks,

Nishu

[Wai Leong27774524kh85]

My AE is 2023 Mac OS 12.4

16GB ram

Macbook Pro 2017 15" 2.9 Quad Core

[Wai Leong27774524kh85]

thanks