I am working on a Windows 10 64 bit machine with a Threadripper 2920X processor, two 2070 super video cards, 32GB Gskill Ram. I have set the preferences for after effects to be limited to 22 GB of ram with 10 GB reserved for other programs. However, it not only does not honor this, it keeps taking up all memory and crashing. I was able to use the program fine over the last week, the trouble suddenly started this morning.
I am working presently on a 30 second file in 1080P.
Things I have done: Checked my drivers to be sure they were up to date. Cleared the disk and database cache. Restarted multiple times. Installed an older version (18.4.1) All to no avail. Still using excesive memory and then finally crashing most of the time.
Another odd thing is that sometimes it will show that 96-98% of my memory is in use, while showing After Effects is using a medium or even low amoun of ram and the affect is the same. Crashes. - and the memory isn't being used by anything elese. Once AE is closed, ram usuage drops to almost nothing.
Any ideas on what I can do to fix it? Currently it is almost unusable.
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I did try to find crash logs, but following the instructions here: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on... led me to empty log folders. I did find one log folder that was not in the specified numbered folders, and it has several logs from yesterday and today - though I don't know if they are crash logs or not. I have attached them.
I opened windows event viewer but I am not sure what I am looking for exactly.
I was finally able to get the older version of AE to work today - with only one crash. When I was done with my project and ready to export, I figured I would move back to the latest version. So I updated and opened the file. Within 2 minutes, the computer was nearly unusable. Just moving the mouse was difficult. Once again, the task manager showed my whole 32 GB being grabbed, but it showed AE as using less than 300mb. I was forcd to close the program.
After closing AE, it loooked normal again:
Ok, I opened AE again and left it sit - the memory again disapeared and after a bit, AE crashed. This time I clicked on the view log and found it was saving the crash logs in a different place. Unfortunatly the file type is DMP. And this forum says that file type is not supported? How do I share a DMP crash file? When AE crashed, Chrome also gave me an out of memory error - this was after the crash and I had to go into the task manager and manually clear out AE which was showing as suspended:
This event did not create a log in Windows Event Viewer but I did find a log from earlier today:
"Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: AfterFX.exe (12092) consumed 121608687616 bytes." It was titled :Event 2004, Resource-Exhaustion-Detector.
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