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After effects exports black

New Here ,
Feb 15, 2024 Feb 15, 2024

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Hi. I have after effects 24.1 and I've noticed that since I changed my mac to a macbook pro with M3 chip, After Effects exports black when im at home and but exports correctly when im at the office. 

Could someone help me understand why this is?

 

Thanks.

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Error or problem , Import and export

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correct answers 1 Correct answer

Adobe Employee , Feb 15, 2024 Feb 15, 2024

Is it the same laptop that you use at home and work? Does it happen with all the projects? Can you test in a new project? Try running After Effects in Safe Mode with the third-party plug-ins disabled. Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know.

 

Thanks,

Nishu

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Is it the same laptop that you use at home and work? Does it happen with all the projects? Can you test in a new project? Try running After Effects in Safe Mode with the third-party plug-ins disabled. Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know.

 

Thanks,

Nishu

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New Here ,
Feb 21, 2024 Feb 21, 2024

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Thank you! This worked!
Yes it is the same computer, that is why i don't understand why it works in the office and not in my home office. Today i did the test, I tried exporting the same video in a new project today in both locations, in the office it exported correctly and an hour later in my home office it exported black. 
But this worked: I ran after effects in Safe Mode disabling 3rd party plugins (although i checked the effect manager and i don't have any 3rd party plugings listed, so not sure why it didn't work)
I still don't understand why a 3rd party plugin would work in my office and not in my home, using the same computer and with a time difference of an hour. 
Thank you!!

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