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After Effects fait s'éteindre mon Mac

Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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J'ai un MacBook Pro 2019, et quand je travaille sur After Effetcs (peu importe la taille du projet) mon écran se fige régulièrement, faisant buguer mon ordinateur qui s'éteint au bout de quelques minutes. Quand je le rallume, j'ai un message me rappelant que l'ordinateur s'est éteint sans raison.

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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Would you reset the preference settings?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

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Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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AE offers it to me every time after a crash, but it doesn't change anything.

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Adobe Employee ,
Feb 06, 2024 Feb 06, 2024

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Sorry to hear that.

What are your system specifications (CPU, GPU, RAM, OS version) and what's the version of After Effects you're using? Is there a specific action or command that triggers the crash?

Let us know, we're here to help.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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The version of AE I'm using is the 24.1.0. I noticed that the crash often occurred when I moved a key or the preview slider.

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Are you using any third-party plug-ins? If so, try disabling them and see if that helps. Please check if there are any updates available for your Mac OS. Also, do you see any crash reports?

Report back.

 

Thanks,

Nishu

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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Je n'utilise pas de plug-ins, je fais régulièrement les mises à jour OS, par contre je ne crois pas savoir ce que sont les "rapports de plantage".

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Can you enable Logging from the Help Menu (Help -> Enable Logging), restart AE, and then once the crash happens, restart AE, go to Help -> Reveal Log Files, then find the After Effects Log.txt and post it back here. Perhaps that will help us figure out what is going on.

 

Thanks,

Nishu

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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After crash

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Thanks for sharing the logs, Tristan. However, engineers are looking for some information as these logs don't tell anything useful.

What are your system specifications (CPU, GPU, RAM, OS version)?

Could you share a screen recording if possible?

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi Tristan Cormerais 

Sorry for the delay. I shared your logs with the devs but unfortunately, they don't show any useful information. Can you please make sure that your cache drive has enough space and or try changing the location of the cache to a different drive that has more storage space available?

Let us know if that brings any change.

 

Thanks

Nishu

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