After effects forgets keyboard shortcut

[laketa]

After effects seems to forget keyboard shortcut (cmd+m). For example I'm animating some graphic elements and everything is working well, but when I try to export the final animation, I'm pressing cmd+m (the shortcut I made, somehow this new after effects doesn't have it by default) it doesn't work, but when I just open the menu for keyboard shortcuts and close it, without changing or adding anything, it works. It's like I have to remind it by just opening the menu...Weird

[nishu_kush]

That's not ideal. What's the version of After Effects you're using? Did you define the shortcut in the current version that you're using or did you import a keyboard shortcut file from a previous version or some other machine? Also, what does the shortcut do? I'll try to replicate it on my end.

Let us know.

Thanks,
Nishu

[laketa]

Hi, thanks for the reply! I'm using the latest version of after effects 25.1. I wanted to set up "add to render queue" shortcut that would be the same as in adobe premiere. It works, but for some reason I have to remind it every time I start after effects. It's a fresh start with a new macbook, so no old plugins, shortcuts, etc.

[nishu_kush · Accepted solution]

Go to After Effects Preference > General > disable "Use System Shortcuts Keys".

Let us know if that helps.

Thanks,
Nishu

[laketa]

It works for now, I'll let you know if something changes. Thanks!

[nishu_kush]

Thanks for updating. We're standing by.

Moving this thread from Bugs to Discussions.

Thanks,
Nishu