After Effects Freeze - Please Help

[Mat5E1B]

Hi

This has been an ongoing issue, I have spoken to maybe a dozen people at Adobe support and I did all their trouble shooting and nothing worked. They ended up telling me to reformat my PC which I really don’t want to do.

I will explain what happens as it's unusual.

My PC freezes completely, not just AE.  Freezes for about 20 seconds and my monitor turns off and on. I here that windows connect sound. Then my composition area is white and AE is buggy so I need to restart after effects.

I receive no error message. I have no issues with any other apps just AE.

Usually the freeze is triggered when I click outside of AE or when I have Media encoder open and switch between apps by clicking the icons on the taskbar.

Trouble shooting that I have done so far

Clean uninstall and reinstall

Removed all plugins

Updated drivers

Turn off Hardware acceleration.

Maximum amount of memory allocated.

Delete all disk cache files

Rolling back to older versions

Delete temp folders

Computer specs are

RTX 2070 Super

64GB ram

AMD Ryzen 7 5800X

Windows 11 Pro

Up to date Nvidia Drivers

AE latest update

Even Viewer – Windows Error Reporting

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 117

P2: ffffaa06253d0010

P3: fffff804408b3870

P4: 0

P5: 0

P6: 10_0_22621

P7: 0_0

P8: 256_1

P9:

P10:

[Ali Jaber]

You did almost everything... Anyway, if you didn't yet, I would try latest nvidia Studio driver and see if it works

[Mat5E1B]

Drivers have been updated. 

I think we need to focus on what happens, the monitor closes and open when AE freezes. What mechanism would cause that?

[Warren Heaton]

@Mat5E1B 

If everything that you've listed has not resolved the issue, I would do a clean install of Windows, any necessary drivers, and a clean install of After Effects.  Then, use After Effects at the default settings with some of the tutorial projects with nothing else intsalled.

Assuming that works as expected, start installing other applications and drivers - testing After Effects as you go.

[Warren Heaton]

Have you tried taking a closer look at the source footage being used in After Effects?

[Mat5E1B]

Its happening on mutlple different projects with different source footage.

Maybe its to do with windows 11 and GPU conflict? 

[fooook92]

Exactly my same problem. Work at home with my pc on AE it became absolutely IMPOSSIBLE.
Similar pc specs, but I have a 3080 and 5800x3d. Adobe and Microsoft MUST address this problem.