After effects freezes randomly

New Here ,
Jul 21, 2022 Jul 21, 2022

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Hello,

 

I recently got this problem where my after effects freezes after a few clicks. Or whenever i preview my video the video will keep playing but my after effects freezes. I did everything I could. Does someone have a solution for this cause i can't edit anymore. (no crash logs either)

 

thank you,

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Freeze or hang

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Without any system info we can't tell you much. The most likely cause simply are issues with hardware acceleration, so take the time to check the settings and update your graphics driver. Anything beyond that will require better info.

 

Mylenium 

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New Here ,
Jul 21, 2022 Jul 21, 2022

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My PC specs are: gtx 1660 super, Ryzen 5 3600, 32GB ram with 3200mhz. I always used to run it without experience a crash once. But now it keeps crashing after like 30 seconds.

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Just did this and didn't fix it either 😞 . I kinda have the feeling my gpu is broken but I can run every game smoothly without any crashes).

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Your GPU isn't broken, it's just AE's poor implementation of some GPU functions. I suggest you try again and create a custom application profile in the NVidia settings, then toggle the individual options until things work. Unfortunately there's no general way to make it magically work. The number of possible combinations is simply too great. You may want to start by disabling advanced features like antialiasing and G-Sync.

 

Mylenium

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New Here ,
Jul 22, 2022 Jul 22, 2022

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I tried turning a few settings off but it didn't help it. I even clean installed windows and went an update back. And now whenever i touch the timeline my screen goes black for a second and crashes afterwards.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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[2022-07-22_12-22-09][4316][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-07-22_12-22-09][4316][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-07-22_12-22-09][4316][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
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[2022-07-22_12-22-10][4316][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-07-22_12-22-10][4316][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2022-07-22_12-22-10][4316][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-07-22_12-22-10][4316][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-07-22_12-22-10][28500][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
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[2022-07-22_12-22-10][28500][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2022-07-22_12-22-10][28500][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
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[2022-07-22_12-22-10][28500][Default] [console] [HS][Performance] log perf event: time: 462 message: Fetching Home data
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[2022-07-22_12-22-10][28500][Default] [console] [HS][SharedSettings] Making Settings Request
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[2022-07-22_12-22-10][28500][Default] [console] [HS][Performance] log perf event: time: 12 message: Shared Settings Init
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[2022-07-22_12-22-10][28500][Default] [console] [HS][Performance] log perf event: time: 26 message: MainStore Init
[2022-07-22_12-22-10][28500][Default] [console] [HS][Performance] 465 PERF - MainStore Init done: 26
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[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 635 message: Received Recent Files.
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[2022-07-22_12-22-11][9232][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
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[2022-07-22_12-22-11][4316][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2022\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2022-07-22_12-22-11][28500][Default] [console] [HS][SharedSettings] Received Settings Get Response
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[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 259 message: Locale Init
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 673 PERF - Locale Init done: 259
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[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 674 PERF - Received Home CCXP response
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[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 676 PERF - Received Utut CCXP response
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[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 677 PERF - Updated access token
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 212 message: IMS.updateAccessToken
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 677 PERF - IMS.updateAccessToken done: 212
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 266 message: IMS Init
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 678 PERF - IMS Init done: 266
[2022-07-22_12-22-11][28500][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2022-07-22_12-22-11][28500][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 690 message: Loaded JSON Data: Home
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 690 PERF - Loaded JSON Data: Home
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 691 message: Parsed JSON file for Home
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 691 PERF - Parsed JSON file for Home
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Failed container with label 'User Intent' for Surface 'CCX_Start_4.0_Home'
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Gebruiker\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-22.5-en_US-fdadea23-66db-47e0-90b9-78eca05015a3.json
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 692 message: Finished parsing CCXP data for Home
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 692 PERF - Finished parsing CCXP data for Home
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[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":38150,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-Q2-F..."}
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Vid..."}
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 694 message: Loaded JSON Data: Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 694 PERF - Loaded JSON Data: Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 695 message: Parsed JSON file for Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 695 PERF - Parsed JSON file for Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Gebruiker\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-22.5-en_US-fedfa8da-8220-4d8f-bfa2-fb54d9fd9831.json
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 695 message: Finished parsing CCXP data for Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 695 PERF - Finished parsing CCXP data for Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2022-07-22_12-22-11][28500][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2022-07-22_12-22-11][28500][Default] [console] [HS][Ututs] User has 15 web tutorials
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 285 message: Ututs Init
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 697 PERF - Ututs Init done: 285
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 298 message: Sophia Init
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 707 PERF - Sophia Init done: 298
[2022-07-22_12-22-11][28500][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2022-07-22_12-22-11][3484][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 749 message: Interactive Ready
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 749 PERF - Interactive Ready
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 341 message: Start Screen Init
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 750 PERF - Start Screen Init done: 341
[2022-07-22_12-22-11][28500][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2022-07-22_12-22-11][28500][Default] [console] [DocumentStore-1] preFetchDocuments - Waiting for initialization to complete
[2022-07-22_12-22-11][28500][Default] [console] User intent container: undefined
[2022-07-22_12-22-11][28500][Default] [console] Unable to retrieve user aptitude
[2022-07-22_12-22-11][28500][Default] [console]
[2022-07-22_12-22-11][28500][Default] [console] Unable to get user intent.
[2022-07-22_12-22-11][28500][Default] [console]
[2022-07-22_12-22-11][28500][Default] [console] User intent container: undefined
[2022-07-22_12-22-11][28500][Default] [console] Unable to retrieve user aptitude
[2022-07-22_12-22-11][28500][Default] [console]
[2022-07-22_12-22-11][28500][Default] [console] Unable to get user intent.
[2022-07-22_12-22-11][28500][Default] [console]
[2022-07-22_12-22-11][28500][Default] [console] 854 PERF - Launch CCXProcess done: 214
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 855 PERF - Late Loads start
[2022-07-22_12-22-11][28500][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 10 message: Late Loads
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 865 PERF - Late Loads done: 10
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] log perf event: time: 865 message: All done
[2022-07-22_12-22-11][28500][Default] [console] [HS][Performance] 865 PERF - All done
[2022-07-22_12-22-11][28500][Error] [console] [RecentStore_RecentStore-1] [getRecents] Error trying to retrieve recents
[2022-07-22_12-22-11][28500][Error] [console] [RecentStore_RecentStore-1] [getRecents] Error trying to retrieve recents

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