After Effects Freezes/ Stops responding when I import a clip and try to do anything to it.

Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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I got After effects yesterday and it seemed to be working fine for the first hour or so. Now when i import a clip into a comp it freezes. When I do manage to get the footage into the comp, 90% of the time the video preview does not show, only the transform dots. My system specs are:

 

CPU - Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Memory - 8.0 GB DDR3

Disk  - ST500DM002-1BD142 - 466 GB

 

I don't think the RAM is the problem though because before it freezes, the RAM is never above 60%. Also when I go onto System Compatibilty Report, it says there are no conflicts to report.

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Error or problem , Freeze or hang

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correct answers 1 Correct answer

Adobe Community Professional , Jun 21, 2020 Jun 21, 2020

We need more info but first reset the preferences:

Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt or Option key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

 

 

 

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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What kind of footage are you working on? Detailed specs please, because effectively looks like a Ram issue. 

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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I have tried to import a mp4 and avi video, but neither worked. Both are 30fps.

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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We need more info but first reset the preferences:

Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt or Option key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

 

 

 

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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This seems to have worked. I have only cut and duplicated the layers so far, but i'll keep you updated on how it goes. Thank you!

 

Edit: I have added some effects and it is still working seamlessly.

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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I'm glad to read that. Now to work hard into your project!

 

Regards!

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New Here ,
Nov 19, 2021 Nov 19, 2021

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when i import a clip and when i play it with sound it gets glitchy and its not showing the  compersition line

 

 

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