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After effects freezes when importing Photoshop files

Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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Hi There since the last update of feb i can't import any photoshop files, it freezes with no help

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correct answers 1 Correct answer

Adobe Employee , Feb 24, 2023 Feb 24, 2023

Thanks for sharing the file. I was able to import it without any errors.

Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know the outcome.

 

Thanks,

Nishu

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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Without more specific info about your system and your files this is not of much use, I'm afraid. You need to provide more details.

 

Mylenium 

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Hi ahmadrashed,

 

As Mylenium mentioned, we'd need more information to troubleshoot the issue properly.

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • Does it happen with a particular PSD file or any of them?
  • Do you see any error messages?

Moving this post from Bugs to Discussions for troubleshooting.

We're here to help, just need more info.

 

Thanks,

Nishu

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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I am on a windows 11 OS

32GB RAM

gtx1660ti 6gb

Ryzen 7 8 cores

it happen with every photoshop file

the message i get is after effects stopped working and it shows a window so i can report a bug

i also purged the cache 

restarted  the pc 

i did that almost 20 times

plus i went back and installed the previous version

i got the same situation

illustrator files are ok 

only photoshop

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Community Beginner ,
Feb 15, 2023 Feb 15, 2023

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any updates?

 

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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What's the version of Photoshop are you using? Are you creating CMYK files in Photoshop? Is there any font being used in the PSD file?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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the latest version of photoshop 24.1.1

RGB

adobe font

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Thanks for the details. Do you mind sharing one of the files that repeats the issue?

I wasn't able to reproduce it at my end. Feel free to DM me the download link if you're don't wanna share it publically.

 

Thanks,

Nishu

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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Guys, any kind of files doesn't open in photoshop, even if it's a simple one with two layers only, i attached a psd file below, and also a screenshot of the freezing, note, it happened with two versions of ae ae.png

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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sorry, any kind of photoshop deosn't open in AE

 

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Thanks for sharing the file. I was able to import it without any errors.

Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know the outcome.

 

Thanks,

Nishu

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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thanks a lot resetting the preferences got it work

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New Here ,
Feb 09, 2024 Feb 09, 2024

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I tried to delete AEGP folder from Plug-ins folder and the psd file imported successfully.

There is some conflict between autodesk plugin and aftereffects.

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