After effects freezes when importing Photoshop files

[ahmadrashed]

Hi There since the last update of feb i can't import any photoshop files, it freezes with no help

[Mylenium]

Without more specific info about your system and your files this is not of much use, I'm afraid. You need to provide more details.

Mylenium 

[nishu_kush]

Hi ahmadrashed,

As Mylenium mentioned, we'd need more information to troubleshoot the issue properly.

• What are your system specifications (CPU, GPU, RAM, OS version)?
• Does it happen with a particular PSD file or any of them?
• Do you see any error messages?

Moving this post from Bugs to Discussions for troubleshooting.

We're here to help, just need more info.

Thanks,

Nishu

[ahmadrashed]

I am on a windows 11 OS

32GB RAM

gtx1660ti 6gb

Ryzen 7 8 cores

it happen with every photoshop file

the message i get is after effects stopped working and it shows a window so i can report a bug

i also purged the cache 

restarted  the pc 

i did that almost 20 times

plus i went back and installed the previous version

i got the same situation

illustrator files are ok 

only photoshop

[ahmadrashed]

any updates?

[nishu_kush]

What's the version of Photoshop are you using? Are you creating CMYK files in Photoshop? Is there any font being used in the PSD file?

Let us know.

Thanks,

Nishu

[ahmadrashed]

the latest version of photoshop 24.1.1

RGB

adobe font

[nishu_kush]

Thanks for the details. Do you mind sharing one of the files that repeats the issue?

I wasn't able to reproduce it at my end. Feel free to DM me the download link if you're don't wanna share it publically.

Thanks,

Nishu

[ahmadrashed]

Guys, any kind of files doesn't open in photoshop, even if it's a simple one with two layers only, i attached a psd file below, and also a screenshot of the freezing, note, it happened with two versions of ae 

[ahmadrashed]

sorry, any kind of photoshop deosn't open in AE

[nishu_kush · Accepted solution]

Thanks for sharing the file. I was able to import it without any errors.

Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know the outcome.

Thanks,

Nishu

[ahmadrashed]

thanks a lot resetting the preferences got it work