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Hi There since the last update of feb i can't import any photoshop files, it freezes with no help
Thanks for sharing the file. I was able to import it without any errors.
Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342
Let us know the outcome.
Thanks,
Nishu
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Without more specific info about your system and your files this is not of much use, I'm afraid. You need to provide more details.
Mylenium
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Hi ahmadrashed,
As Mylenium mentioned, we'd need more information to troubleshoot the issue properly.
Moving this post from Bugs to Discussions for troubleshooting.
We're here to help, just need more info.
Thanks,
Nishu
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I am on a windows 11 OS
32GB RAM
gtx1660ti 6gb
Ryzen 7 8 cores
it happen with every photoshop file
the message i get is after effects stopped working and it shows a window so i can report a bug
i also purged the cache
restarted the pc
i did that almost 20 times
plus i went back and installed the previous version
i got the same situation
illustrator files are ok
only photoshop
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any updates?
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What's the version of Photoshop are you using? Are you creating CMYK files in Photoshop? Is there any font being used in the PSD file?
Let us know.
Thanks,
Nishu
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the latest version of photoshop 24.1.1
RGB
adobe font
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Thanks for the details. Do you mind sharing one of the files that repeats the issue?
I wasn't able to reproduce it at my end. Feel free to DM me the download link if you're don't wanna share it publically.
Thanks,
Nishu
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sorry, any kind of photoshop deosn't open in AE
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Thanks for sharing the file. I was able to import it without any errors.
Could you try changing the location of the PSD file? Try importing it from desktop. If that doesn't work, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...
Let us know the outcome.
Thanks,
Nishu
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thanks a lot resetting the preferences got it work