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2

After Effects is constantly crashing when im working. Really doesnt matter what im doing at the time

Community Beginner ,
Dec 24, 2023 Dec 24, 2023

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This is so frustrating... I've clean installed windows and it still does this. Here is what the windows debug shows when analyzing the .dp file.

 

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Logan Rhodes\Desktop\Logan\Projects\Design Test Toyota\479a86e0-4a31-4f46-bf03-e80fc74790c7.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22631 (2861) MP (32 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.22631.2861
Debug session time: Sun Dec 24 12:48:49.000 2023 (UTC - 8:00)
System Uptime: not available
Process Uptime: 0 days 0:37:05.000
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................
Loading unloaded module list
...................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2ce4.325c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
ntdll!NtDelayExecution+0x14:
00007ffc`8840f9f4 c3              ret
0:090> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 437

    Key  : Analysis.Elapsed.mSec
    Value: 4109

    Key  : Analysis.IO.Other.Mb
    Value: 13

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 60

    Key  : Analysis.Init.CPU.mSec
    Value: 249

    Key  : Analysis.Init.Elapsed.mSec
    Value: 46872

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 170

    Key  : Failure.Bucket
    Value: NULL_POINTER_READ_c0000005_U.dll!Unknown

    Key  : Failure.Hash
    Value: {3276d292-568a-59eb-ff51-09af7b998966}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2225

    Key  : WER.Process.Version
    Value: 24.1.0.78


FILE_IN_CAB:  479a86e0-4a31-4f46-bf03-e80fc74790c7.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=0000014e03150968 rbx=0000014e03150988 rcx=0000000000000000
rdx=0000002f2491d038 rsi=0000002f2491d010 rdi=0000000000000000
rip=00007ffc426c224b rsp=0000002f2491ced0 rbp=0000000000000000
 r8=0000002f2491cf50  r9=0000000000000001 r10=0000014eb4a42478
r11=0000014eb4a42938 r12=0000000000000007 r13=0000000000000007
r14=0000002f2491d0c0 r15=0000002f2491d0e0
iopl=0         nv up ei ng nz ac pe cy
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010293
U!U_AnyTreeWrapper::get_pair_value<U_Any>+0x97b:
00007ffc`426c224b c5f81007        vmovups xmm0,xmmword ptr [rdi] ds:00000000`00000000=????????????????????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffc426c224b (U!U_AnyTreeWrapper::get_pair_value<U_Any>+0x000000000000097b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

PROCESS_NAME:  AfterFX.exe

READ_ADDRESS:  0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

STACK_TEXT:  
0000002f`2491ced0 00007ffc`426e50c6     : 0000014e`b4a424d0 0000014e`03150960 0000014e`b4a423f0 0000002f`2491d290 : U!U_AnyTreeWrapper::get_pair_value<U_Any>+0x97b
0000002f`2491cf00 00007ffc`426eda22     : 0000014e`03150960 00000000`00000000 00000000`00000000 0000014e`22928c50 : U!Up_CoSAEnglishError+0xbb6
0000002f`2491cf30 00007ffc`426ef2ff     : 00000000`00000000 0000014e`1b120640 0000014f`7f2dc86f 0000002f`2491d1b0 : U!Up_Report16+0x3df2
0000002f`2491d0a0 00007ffc`15235bda     : 00000000`00000006 0000002f`2491d1c9 0000014e`1b000000 00007ffc`883ac7ba : U!U_StartQuietErrorsOnCurrentThread+0x4f
0000002f`2491d110 00007ffc`426f9f70     : 00000000`00000030 0000002f`2491d1d0 00000000`00000001 00007ffc`00000000 : BEE!BEE_ItemRenderOptions::IsSpeculativeRender+0xca
0000002f`2491d180 00007ffc`15235b63     : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 0000014e`b4a428b0 : U!U_PurgeLoop+0x30
0000002f`2491d1b0 00007ffc`15230e55     : 0000014e`b4a423f0 0000014f`eb52fcd0 0000014e`b4a428b0 00007ffc`15231993 : BEE!BEE_ItemRenderOptions::IsSpeculativeRender+0x53
0000002f`2491d1f0 00007ffc`1523150f     : 0000014e`b4a428b0 0000014e`b4a423f0 0000014e`b4a423f0 ffffffff`ffffffff : BEE!BEE_ConvertFLTStageToBEEStage+0x13b5
0000002f`2491d240 00007ffc`15041e34     : 0000014e`b4a428b0 0000002f`2491d330 00000000`00000000 304c1f1a`8221dea4 : BEE!BEE_LayerRenderOptions::BEE_LayerRenderOptions+0x4f
0000002f`2491d290 00007ffc`15144b09     : 00000000`00000000 00000000`00000000 00000000`00000000 00000151`94b1cb20 : BEE!BEE_AVLayer::GetRenderGuidWithRO+0x2b4
0000002f`2491d7d0 00007ffc`15553b77     : 0000002f`2491e8c0 0000002f`2491e150 00000000`00000000 00000000`00000000 : BEE!BEE_CompItem::GetRenderGuidWithRO+0xfe9
0000002f`2491e050 00007ffc`15507715     : 0000014e`63a9fb20 0000002f`2491ebe8 00000000`00000000 0000002f`2491ede0 : BEE!BEE_WorkQueue_RegisterListener+0x4c57
0000002f`2491eb30 00007ffc`15542171     : 0000002f`2491ede0 0000002f`2491ece0 0000014e`ab1ac430 0000014e`ab1ac408 : BEE!BEE_ItemFinder::GetItem+0x12f25
0000002f`2491ecc0 00007ffc`1552a078     : 00000000`00000000 0000002f`2491ede0 00000154`e404ad60 0000014e`5c9b5b30 : BEE!BEE_RenderState::WorkQueue_SetItemCurrent+0xdcf1
0000002f`2491ed00 00007ffc`60eb7595     : 0000014f`30dcb390 0000014f`30df4700 00007ffc`413f9138 00007ffc`80af2a1f : BEE!BEEp_WorkQueue_GetRenderGuidWithRO+0x1778
0000002f`2491f100 00007ffc`60d6ced7     : 0000002f`2491f5b0 0000002f`2491f5c9 0000014f`30df4700 00000000`00000000 : dvacore!dvacore::threads::NamedThreadInstance::Join+0x26b5
0000002f`2491f150 00007ffc`4134ebb1     : 0000014f`30df4700 0000002f`2491f4d8 0000002f`2491f5a8 00000005`6110ca01 : dvacore!dvacore::config::PurgeMemory+0xc7
0000002f`2491f180 00007ffc`60d6cc56     : 0000002f`2491f4c8 0000014f`30df4700 0000014f`30df4700 00000000`00000030 : MEE!egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler+0x381
0000002f`2491f4a0 00007ffc`60eb9504     : 0000014f`30df4700 0000542a`ede8aa78 0000014f`30df4700 0000002f`2491f5c9 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x66
0000002f`2491f550 00007ffc`60eb50b3     : 0000014e`63875e18 0000014e`63875e28 0000014e`5f52cd00 0000014e`287a3ba0 : dvacore!dvacore::threads::CreateAsyncThreadedExecutor+0x1934
0000002f`2491f630 00007ffc`60eb5244     : 00000000`00000000 00007ffc`85cb401b 0000014e`5f52cc80 00000000`00000000 : dvacore!dvacore::threads::NamedThreadInstance::Join+0x1d3
0000002f`2491f6b0 00007ffc`6143ae4a     : 0000014e`5f52cc80 00000000`00000000 0000014e`5f52cc80 00000000`00000000 : dvacore!dvacore::threads::NamedThreadInstance::Join+0x364
0000002f`2491f6f0 00007ffc`85959363     : 0000014e`637be2c0 00000000`00000000 00000000`00000000 00000000`00000000 : boost_thread!boost::thread::swap+0x4a
0000002f`2491f720 00007ffc`86e7257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x93
0000002f`2491f750 00007ffc`883caa58     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x1d
0000002f`2491f780 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME:  U+97b

MODULE_NAME: U

IMAGE_NAME:  U.dll

STACK_COMMAND:  ~90s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_U.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  24.1.0.78

FAILURE_ID_HASH:  {3276d292-568a-59eb-ff51-09af7b998966}

Followup:     MachineOwner
---------

TOPICS
Crash

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Can you install the latest version of After Effects and see if the issue persists?

Let us know. I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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