After Effects is freezing and crashing files

[Selim Rumi]

After Effects is freezing and making crash files when I'm opening it. What should I do?

[Selim Rumi]

The screen shot:

[Selim Rumi]

[nishu_kush]

Hi Rumi, sorry to hear about the crash.

Please be sure that your GPU driver is updated.

Let us know how it goes.

Thanks,

Nishu

[Selim Rumi]

Hi Nishu,

I checked it, my GPU driver has already been updated.

[nishu_kush]

Could you share one of the files that After Effects created on your desktop? Also, let us know the make and model of your GPU and the version of the installed driver.

Thanks,

Nishu