After Effects is loading after initial splash screen, but freezes right after

[Mark261949707g7m]

I'm having issues launching After Effects of any version (24.6.3 & 25.0) as well as in Safe Mode. It finishes loading after the initial splash screen, but stops and freezes after loading the window (white screen). Attached is a visual of what appears on my end.

I'm used to slow-er load in times, but I've let it wait to "load" for 10 minutes and nothing changes. When attempting to close the program, it also gets stuck trying to recover my information. No third-party plugins are installed, and launching in safe mode produces the same results.

12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz

16.0 GB (15.7 GB usable) RAM

64-bit operating system, x64-based processor

[Mark261949707g7m]

I forgot to mention that reinstalling both versions did not fix the issue.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Mark261949707g7m]

My apologies, I realized my mistake and made a separate post in the appropriate forum. Thanks for letting me know.

[kglad]

your post had already been moved to the ae forum, https://community.adobe.com/t5/after-effects-discussions/after-effects-is-loading-after-initial-spla...

a duplicate will cause confusion.

[Peru Bob · Accepted solution]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[Peru Bob]

What are the complete hard drives (how many, what kind, what is on each, what capacity, and how full)?