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After Effects is not loading on launch.

Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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i can't open after effect 

i tried several time 

1) i uninstalled and then intualled again 

2) sign in with diffirent account and then sign in with my account 

 

nothing work 

(Edit: Subject edited by moderator)

 

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Error or problem

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correct answers 1 Correct answer

Adobe Employee , Jul 03, 2023 Jul 03, 2023

Thanks for sharing the info. Let us know if any of the suggestions mentioned in this thread work for you. A user experiencing similar issues with a different Adobe app managed to fix this problem by installing NVIDIA components. Could you check the answer on this thread (https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-not-opening-need-urgent-help/m-p/13874086#M467308) and let us know if it works for you?  

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Adobe Employee ,
Jun 08, 2023 Jun 08, 2023

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Hey,

Welcome to the community. This must be frustrating. Could you share your OS and After Effects version? We're here to help, just need some more info.

 

Thanks,

Ishan 

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Thanks for sharing the info. Let us know if any of the suggestions mentioned in this thread work for you. A user experiencing similar issues with a different Adobe app managed to fix this problem by installing NVIDIA components. Could you check the answer on this thread (https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-not-opening-need-urgent-help/m-...) and let us know if it works for you?  

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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LATEST
نعم الحمد لله استفدت من آخر رابط تم ارساله شكرا جزيلا

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Has it worked on that computer previously?

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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actualy i didn't tried befor 

this first time 

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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no

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hi maimounadinno,

 

Could you try removing the fonts that you installed manually?

Let us know if that works.

 

Thanks,

Nishu

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

 

 

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Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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i tried 

it didn't work

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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Your screenshot doesn't show hard drives.

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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I wonder if it's a similar issue to this article in Adobe help:

https://helpx.adobe.com/after-effects/kb/error-font-dictionary-cant-read.html#:~:text=The%20most%20c....

 

If nothing else, it might be worth trying the suggestions there.

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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If @ShiveringCactus's suggestions doesn't help, try the solution mentioned in this thread: https://community.adobe.com/t5/after-effects-discussions/ae-error-could-not-convert-unicode-characte...

Let us know how it goes.

 

Thanks,

Nishu

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