Copy link to clipboard
Copied
I did everything, even tried to revert to Big Sur, but couldn't for some reason. Also deleted AE juice... nothing. Still the same crash message.
Copy link to clipboard
Copied
Hi laurie21787894h2tz,
Sorry for your issues.
Could you share a screenshot of the error that you get? Also, what's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-...
You could try resetting the After Effects preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...
Let us know.
Thanks,
Nishu
Copy link to clipboard
Copied
Hello, I'm using the latest version of After Effects. I cannot reset the preferences since it crashes on startup.
Here's the screenshot.
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more