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After effects is not working with Monterey OS

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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After install the new OS Monterey the app is not working. 

Be careful friends. i spend all night trying delete every single scrpit that makes the crash and still not working.Screen Shot 2021-10-27 at 5.53.01.png

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correct answers 3 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

Did you try Mossy79's solution?

If you're wondering how you can delete the plug-ins, some of the plug-ins (not all) are stored in HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Move all the files and folders to the desktop (except dummy.txt) and see if that helps.

Let us know.

 

Thanks,

Nishu

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Community Beginner , Oct 27, 2021 Oct 27, 2021

Hi Nishu,

 

thank you! that was very helpful!
Moved plugin "AEJuice" and AE works again.
Have a nice day!

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Adobe Employee , Nov 01, 2021 Nov 01, 2021

We've heard from the AE Juice developers. They have updated plugins that support Monterey available here: 


Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip
macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

 

Please download these to continue to use AE Juice on MacOS 12.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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OOOOOHH mannn! Thank u! It's finally working!

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Community Beginner ,
Dec 10, 2021 Dec 10, 2021

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macOShttps //aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

をインスティールしましたが改善しません。他に方法ありますか?

After Effects2022 クラッシュ

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New Here ,
Jan 20, 2022 Jan 20, 2022

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THANK YOUUUUUU 🙂 

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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I tested again AE juice and works well!

Screen Shot 2021-11-01 at 11.22.04.png

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Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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I can confirm that installing the latest version of AEJuice has fixed the problem for me.

https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip 


I tried uninstalling everything, removing all my plugin folders, even all other Adobe software and the adobe folders (in Libraries and applications) - then did a clean install of Aftereffects - BUT AE still crashed.

However, when I then installed the latest AEJuice installer, it worked again - so clearly something gets written into the OS that is incompatible, and the sure way to fix it is to install the latest version of AEJuice.

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New Here ,
Nov 05, 2021 Nov 05, 2021

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We do not have AE Juice installed.

After installing it nothing changed. The problem still appears.

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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What problem do you see? We know AE is working on MacOS12 so we'll need a bit more info from you on what you're seeing fail. 

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New Here ,
Nov 05, 2021 Nov 05, 2021

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Everything worked fine until I updated to Monterey on my Macbook 13" M1

Everytime I start AE it crashes at the initialization of Mediacore with the message:
«GPUManager» <2> Sniffer Result Code: 11»

 

I tried

- uninstall, install again,

- installing AE 2021 -> same fault

- checked all used plugins

- delete content in /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

- contact Adobe Support and making several cleans and installing AE in a clean account

nothing helped.

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Ok, that's helpful. If you're willing to try out beta builds (available in the Creative Cloud Desktop app), the current AE beta supports the M1 hardware natively. That may help you get something running as it seems like the Rosetta emulation may be breaking for you. 

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New Here ,
Nov 05, 2021 Nov 05, 2021

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Thanks a lot.

That seems to work. AE starts without problems (but without plugins too)

- Do the plugin developers need to provide special versions?

- Will there be an update of the "normal" version without the Rosetta problem?

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Yes, developers will need to provide updated plugins. We are working with them to move that along. 

 

We are looking at the various crashes being reported to us on the "normal" version and seeing if we can figure out what's going on. Assuming we can, then yes we'll release an update before the native M1 supported version is ready for all users. 

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Today I wanted to import an AE comp via dynamic link into Premiere 22. It did not work. Nothing happened. It seemed to work, rotating wheel, end – nno result.

Switched multiframe rendering off, rebooted and tried again. Same - nothing happened.

I don't know what to do. Cannot fulfill my jobs.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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There is an issue with 22.0 AE where Dynamic Link is breaking between AE and PPro. We are working on a hot fix for that which is to be pushed out in the next 48 hours or so. In the mean time, you could export the AE composition via the AE render queue, with either the High Quality or High Quality with Alpha presets and take the resulting file into Premiere Pro as a stand alone file. 

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I installed the today released update of AE v22.0.1 – but still the same error («GPUManager» <2> Sniffer Result Code: 11») appears and AE does not start. It stops at "mediacore".

The updated beta v22.1.1 works.

Dynamic link into Premiere Pro 22 does not work again. It hangs when connecting to the dynamic link server.

Really dissapointing.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Have you rebooted since you installed the AE update? We've seen a few reports where the upgrade installer is not killing off some hidden processes that are causing the hangs. A reboot should clear those. 

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Sure. Several times. No change 😞

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New Here ,
Dec 06, 2021 Dec 06, 2021

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I just downloaded the new AEJuice and After Effects opens again! 🙂 

Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip

macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

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New Here ,
Dec 06, 2021 Dec 06, 2021

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is there a fix

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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I've got the same issue with AEJuice Plugins, AE 22, and Monterey, but I've been able to isolate a few elements.

 

First of all, the AEJuice suite contains a number of plug-ins.

Pack Manager 4 installs a UI that give easy access to their library of animated elements.  The latest version of that is 21.11.1011 (as of this writing) and it appears to work without issue.  It also includes the CopyEase plugin that can be accessed under the Window menu.  All of that seems to be working, at least for me.

 

HOWEVER, AE Juice also offers a number of older free plug-ins on their website, that were working just fine under BigSur, but prevent AE from launching under Monterey.

 

PMSystemOne.plugin
AEJuiceShifter.plugin
AEJuiceQuickFolders.plugin
AEJuicePackManager3.plugin
AEJuiceFontPreviewer.plugin
AEJuiceCopyEase.plugin*

 

If you have any of these installed on your system, they are possibly the cultprit preventing AE from launching.  Even though the error message appears to be pointing at one of your script files, it's these plug-ins.

They are likely installed in this folder:

/Applications/Adobe After Effects 2022/Plug-ins

 

If you remove those listed plug-ins from that folder, you should be able to get AE running again.

 

Hopefully AE Juice will be able to update their plugins to work with Monterey.  I found the font previewer and shifter to be pretty handy.

 

*There is another version of CopyEase that gets installed with PackManager4 in:

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/AEJuice

That version works.  Deleting the CopyEase plug-in from the Applications folder doesn't remove the working version.

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Community Beginner ,
Jan 22, 2022 Jan 22, 2022

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SOLVED:
I came here to say that I updated Monterey to Version 12.1 (it's January 22, 2022 today) and both After Effects and Photoshop are now able to save files with multiple monitors connected. AE will render as well. This is on a 2013 trash can. I didn't update either adobe apps and did nothing with the prefs or plugins, so my conclusion is that it was an Apple issue. I'm so glad I switched to Windows as my main workstation, otherwise I'd be stuck using these apps with one monitor up until now.

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New Here ,
Apr 21, 2022 Apr 21, 2022

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It is definitely the plugin "AEJuice" I removed it and no more crash. Thanks!

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New Here ,
May 12, 2022 May 12, 2022

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I'm having the same issue, but I am running Catalina not Monterey, and I have no AEJuice plug-ins.

Every time I try to start AE, it crashes and I get this error:

 

Screen Shot 2022-05-12 at 1.44.55 AM.png

 

I already tried removing all plug-in folders from my Library, which had no effect.

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Adobe Employee ,
May 12, 2022 May 12, 2022

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What version of After Effects are you using? Do you have any special hardware plugged in? I belive you're on a Mac computer, is it a newer Apple Silicon device or something older? Are there any other crash dialogs that appear after that? 


I searched through the reported crash logs we receive but was unable to find one attached to your email address (the one associated here on the forums) so any other system information, version information, etc. would be helpful. 

 

Thanks

Sean

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New Here ,
May 14, 2022 May 14, 2022

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After Effects version is 22.4

No peripherals plugged in except headphones, ethernet cable and mouse.

No other crash dialogs appear.

Mac specs:

Screen Shot 2022-05-14 at 7.10.52 PM.png

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New Here ,
May 14, 2022 May 14, 2022

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I've trashed the cache, reset preferences, removed all plugins from their filepaths, restarted computer, no improvement.

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