After effects is not working with Monterey OS

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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After install the new OS Monterey the app is not working. 

Be careful friends. i spend all night trying delete every single scrpit that makes the crash and still not working.Screen Shot 2021-10-27 at 5.53.01.png

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correct answers 3 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

Did you try Mossy79's solution?

If you're wondering how you can delete the plug-ins, some of the plug-ins (not all) are stored in HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Move all the files and folders to the desktop (except dummy.txt) and see if that helps.

Let us know.

 

Thanks,

Nishu

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Community Beginner , Oct 27, 2021 Oct 27, 2021

Hi Nishu,

 

thank you! that was very helpful!
Moved plugin "AEJuice" and AE works again.
Have a nice day!

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Adobe Employee , Nov 01, 2021 Nov 01, 2021

We've heard from the AE Juice developers. They have updated plugins that support Monterey available here: 


Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip
macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

 

Please download these to continue to use AE Juice on MacOS 12.

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Sorry for the trouble you are having. We'll need a bit more information. Can you do the following and post back the result:

1. Open Terminal on MacOS

2. In the Terminal window, (assuming After Effects is installed in the default location), type 

   cd "/Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/MacOS/"

and press return.

3. In the Terminal window, type

   "./After Effects"

and press return

 

After Effects should then begin to start up and a log of what's happening should be output into the Terminal. After After Effects stops working, select all the output in the Terminal window, copy it and past it back here. That should help us understand where the failure is. 

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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You may also want to check out the AE Beta that's also available on Creative Cloud Desktop. There are some fixes in that for startup failures (such as Blackmagic DeckLink drivers that didn't properly support Apple Silicon hardware). 

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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I tried AE Beta, but it shut down to CrashReport immediately.

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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Last login: Thu Jun 16 18:48:16 on ttys001

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

/Applications/Adobe\ After\ Effects\ 2022/Adobe\ After\ Effects\ 2022.app/Contents/MacOS/After\ Effects ; exit;

igors-MacBook-Pro:~ igorayach$ /Applications/Adobe\ After\ Effects\ 2022/Adobe\ After\ Effects\ 2022.app/Contents/MacOS/After\ Effects ; exit;

objc[6835]: Class AdobeSimpleURLSession is implemented in both /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/Frameworks/pie.framework/Versions/A/pie (0x13058c288) and /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/Frameworks/cclibmanager.framework/Versions/A/cclibmanager (0x12bfad0c0). One of the two will be used. Which one is undefined.

<94227> <AppVers> <5> App Version = 22.3x107 release

<94227> <AppDirs> <5> App Dir = /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents

<94227> <AppDirs> <5> Executable Dir = /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/MacOS

<94227> <AppDirs> <5> Resources Dir = /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/Resources

<94227> <AppDirs> <5> Package Dir = /Applications/Adobe After Effects 2022

<94227> <AppDirs> <5> Plugin Dir = /Applications/Adobe After Effects 2022/Plug-Ins

<94227> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2022/Adobe After Effects 2022.app/Contents/Required

<94227> <GPUManager> <2> Sniffer Result Code: 11

<94272> <DynamicLink> <5> Increase wait time to 2

<94227> <BEE_WorkQueue> <5> thread main stack size: 8372224

<97459> <BEE_WorkQueue> <5> thread render stack size: 8400896

<97460> <BEE_WorkQueue> <5> thread render stack size: 536576

<97461> <BEE_WorkQueue> <5> thread render stack size: 536576

<94227> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

<94227> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

<94227> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

<94227> <MEE_Plugins> <5> /Applications/Adobe After Effects 2022

<94227> <MEE_Plugins> <5> /Library/Application Support/Adobe/Plug-Ins/CC

<94227> <MEE_Plugins> <5> /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

<94271> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 56627

<94227> <Plug_Scan> <1> Total: 2.42778, PiPL: 0.6917

<94227> <FLT> <4> Load success Effect: ADBE Geometry

<94227> <FLT> <4> Load success Effect: ADBE Geometry2

<94227> <FLT> <4> Load success Effect: ADBE Brush Strokes

<94227> <FLT> <4> Load success Effect: ADBE PSL Solid Fill

<94227> <FLT> <4> Load success Effect: ADBE Ramp

<94227> <FLT> <4> Load success Effect: ADBE Echo

<94227> <FLT> <4> Load success Effect: ADBE Spill2

<94227> <FLT> <4> Load success Effect: ADBE WRPMESH

<94227> <FLT> <4> Load success Effect: ADBE Solid Composite

<94227> <FLT> <4> Load success Effect: ADBE Turbulent Displace

<94227> <FLT> <4> Load success Effect: ADBE Aud Delay

<94227> <FLT> <4> Load success Effect: ADBE RESHAPE

<94227> <FLT> <4> Load success Effect: ADBE Lightning

<94227> <FLT> <4> Load success Effect: ADBE AIF Perlin Noise 3D

<94227> <FLT> <4> Load success Effect: ADBE Roughen Edges

<94227> <FLT> <4> Load success Effect: ADBE Paint Bucket

<94227> <FLT> <4> Load success Effect: ADBE PhotoFilterPS

<94227> <FLT> <4> Load success Effect: ADBE SelectiveColor

<94227> <FLT> <4> Load success Effect: ADBE Vibrance

<94227> <FLT> <4> Load success Effect: ADBE Brightness & Contrast 2

<94227> <FLT> <4> Load success Effect: ADBE PS Median

<94227> <FLT> <4> Load success Effect: ADBE Black&White

<94227> <FLT> <4> Load success Effect: ADBE Compound Arithmetic

<94227> <FLT> <4> Load success Effect: VISINF Grain Implant

<94227> <FLT> <4> Load success Effect: ADBE PSL Drop Shadow

<94227> <FLT> <4> Load success Effect: ADBE 3D Tracker

<94227> <FLT> <4> Load success Effect: ADBE Lens Flare

<94227> <FLT> <4> Load success Effect: ADBE KeyCleaner

<94227> <FLT> <4> Load success Effect: ADBE Sharpen

<94227> <FLT> <4> Load success Effect: ADBE ID MATTE

<94227> <FLT> <4> Load success Effect: ADBE Bevel Alpha

<94227> <FLT> <4> Load success Effect: ADBE Difference

<94227> <FLT> <4> Load success Effect: ADBE Aud BT

<94227> <FLT> <4> Load success Effect: ADBE Laser

<94227> <FLT> <4> Load success Effect: ADBE Vector Paint

<94227> <FLT> <4> Load success Effect: ADBE Tile

<94227> <FLT> <4> Load success Effect: ADBE HUE SATURATION

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Denoise

<94227> <FLT> <4> Load success Effect: ADBE Gaussian Blur 2

<94227> <FLT> <4> Load success Effect: ADBE Compander

<94227> <FLT> <4> Load success Effect: ADBE Exposure2

<94227> <FLT> <4> Load success Effect: ADBE Exposure

<94227> <FLT> <4> Load success Effect: ADBE Find Edges

<94227> <FLT> <4> Load success Effect: ADBE Noise HLS

<94227> <FLT> <4> Load success Effect: ADBE Noise HLS2

<94227> <FLT> <4> Load success Effect: ADBE Color Link

<94227> <FLT> <4> Load success Effect: ADBE Fractal Noise

<94227> <FLT> <4> Load success Effect: ADBE Mirror

<94227> <FLT> <4> Load success Effect: ADBE Noise HLS Auto2

<94227> <FLT> <4> Load success Effect: ADBE Noise HLS Auto

<94227> <FLT> <4> Load success Effect: ADBE Smart Blur

<94227> <FLT> <4> Load success Effect: ADBE Blend

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Color Gradients

<94227> <FLT> <4> Load success Effect: ADBE Gamma/Pedestal/Gain2

<94227> <FLT> <4> Load success Effect: ADBE Cineon Converter

<94227> <FLT> <4> Load success Effect: ADBE Cineon Converter2

<94227> <FLT> <4> Load success Effect: ADBE Channel Combiner

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Fractal Noise

<94227> <FLT> <4> Load success Effect: ADBE AutoColor

<94227> <FLT> <4> Load success Effect: ADBE ATG Extract

<94227> <FLT> <4> Load success Effect: ADBE Median

<94227> <FLT> <4> Load success Effect: APC Vegas

<94227> <FLT> <4> Load success Effect: APC Colorama

<94227> <FLT> <4> Load success Effect: ADBE Camera Lens Blur

<94227> <FLT> <4> Load success Effect: ADBE Bulge

<94227> <FLT> <4> Load success Effect: ADBE Threshold

<94227> <FLT> <4> Load success Effect: ADBE Threshold2

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Glow

<94227> <FLT> <4> Load success Effect: ADBE Simple Choker

<94227> <FLT> <4> Load success Effect: ADBE Linear Color Key2

<94227> <FLT> <4> Load success Effect: ADBE Set Channels

<94227> <FLT> <4> Load success Effect: ADBE Brightness & Contrast

<94227> <FLT> <4> Load success Effect: ADBE Easy Levels

<94227> <FLT> <4> Load success Effect: ADBE Easy Levels2

<94227> <FLT> <4> Load success Effect: ADBE Pro Levels2

<94227> <FLT> <4> Load success Effect: ADBE Pro Levels

<94227> <FLT> <4> Load success Effect: ADBE Bevel Edges

<94227> <FLT> <4> Load success Effect: ADBE Minimax

<94227> <FLT> <4> Load success Effect: ADBE Corner Pin

<94227> <FLT> <4> Load success Effect: ADBE Eyedropper Fill

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Sharpen

<94227> <FLT> <4> Load success Effect: ADBE Box Blur2

<94227> <FLT> <4> Load success Effect: ADBE Box Blur

<94227> <FLT> <4> Load success Effect: ADBE 4ColorGradient

<94227> <FLT> <4> Load success Effect: ADBE Broadcast Colors

<94227> <FLT> <4> Load success Effect: ADBE Color Key

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Chromatic Aberrations

<94227> <FLT> <4> Load success Effect: ADBE Photo Filter

<94227> <FLT> <4> Load success Effect: ADBE ELLIPSE

<94227> <FLT> <4> Load success Effect: ADBE Param EQ

<94227> <FLT> <4> Load success Effect: ADBE Aud HiLo

<94227> <FLT> <4> Load success Effect: ADBE AutoContrast

<94227> <FLT> <4> Load success Effect: ADBE Posterize Time

<94227> <FLT> <4> Load success Effect: ADBE BEZMESH

<94227> <FLT> <4> Load success Effect: ADBE Aud Reverse

<94227> <FLT> <4> Load success Effect: ADBE Radial Wipe

<94227> <FLT> <4> Load success Effect: ADBE Displacement Map

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Converter

<94227> <FLT> <4> Load success Effect: ADBE Basic 3D

<94227> <FLT> <4> Load success Effect: ADBE Noise Alpha2

<94227> <FLT> <4> Load success Effect: ADBE Noise Alpha

<94227> <FLT> <4> Load success Effect: ADBE AutoLevels

<94227> <FLT> <4> Load success Effect: VISINF Grain Removal

<94227> <FLT> <4> Load success Effect: ADBE Polar Coordinates

<94227> <FLT> <4> Load success Effect: ADBE Timecode

<94227> <FLT> <4> Load success Effect: ADBE Scatter

<94227> <FLT> <4> Load success Effect: ADBE Playgnd

<94227> <FLT> <4> Load success Effect: ADBE AUX CHANNEL EXTRACT

<94227> <FLT> <4> Load success Effect: ADBE Write-on

<94227> <FLT> <4> Load success Effect: ADBE Checkerboard

<94227> <FLT> <4> Load success Effect: ADBE SubspaceStabilizer

<94227> <FLT> <4> Load success Effect: ADBE PS Arbitrary Map

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Digital Glitch

<94227> <FLT> <4> Load success Effect: ADBE Unsharp Mask2

<94227> <FLT> <4> Load success Effect: ADBE Unsharp Mask

<94227> <FLT> <4> Load success Effect: ADBE Extract

<94227> <FLT> <4> Load success Effect: ADBE DEPTH MATTE

<94227> <FLT> <4> Load success Effect: ADBE Texturize

<94227> <FLT> <4> Load success Effect: ADBE Linear Wipe

<94227> <FLT> <4> Load success Effect: ADBE Color Balance 2

<94227> <FLT> <4> Load success Effect: ADBE Lightning 2

<94227> <FLT> <4> Load success Effect: ADBE Scribble Fill

<94227> <FLT> <4> Load success Effect: ADBE Stroke

<94227> <FLT> <4> Load success Effect: ADBE Invert

<94227> <FLT> <4> Load success Effect: ADBE Aud Reverb

<94227> <FLT> <4> Load success Effect: ADBE Grid

<94227> <FLT> <4> Load success Effect: ADBE GROW BOUNDS

<94227> <FLT> <4> Load success Effect: ADBE Venetian Blinds

<94227> <FLT> <4> Load success Effect: ADBE Aud Modulator

<94227> <FLT> <4> Load success Effect: ADBE Equalize

<94227> <FLT> <4> Load success Effect: ADBE Aud_Flange

<94227> <FLT> <4> Load success Effect: APC CardWipeCam

<94227> <FLT> <4> Load success Effect: ADBE Noise2

<94227> <FLT> <4> Load success Effect: ADBE Noise

<94227> <FLT> <4> Load success Effect: ADBE Strobe

<94227> <FLT> <4> Load success Effect: APC Wave World

<94227> <FLT> <4> Load success Effect: ADBE Shift Channels

<94227> <FLT> <4> Load success Effect: ADBE Matte Choker

<94227> <FLT> <4> Load success Effect: ADBE Radial Shadow

<94227> <FLT> <4> Load success Effect: ADBE Tritone

<94227> <FLT> <4> Load success Effect: ADBE CHANNEL MIXER

<94227> <FLT> <4> Load success Effect: ADBE CurvesCustom

<94227> <FLT> <4> Load success Effect: ADBE Luma Key

<94227> <FLT> <4> Load success Effect: ADBE SCHMEAR

<94227> <FLT> <4> Load success Effect: ADBE Color Difference Key

<94227> <FLT> <4> Load success Effect: APC Foam

<94227> <FLT> <4> Load success Effect: ADBE Color Balance (HLS)

<94227> <FLT> <4> Load success Effect: APC Caustics

<94227> <FLT> <4> Load success Effect: ADBE PSL Bevel Emboss

<94227> <FLT> <4> Load success Effect: ADBE Channel Blur

<94227> <FLT> <4> Load success Effect: ADBE Wave Warp

<94227> <FLT> <4> Load success Effect: ADBE Deflicker

<94227> <FLT> <4> Load success Effect: ADBE Spill Suppressor

<94227> <FLT> <4> Load success Effect: ADBE Optics Compensation

<94227> <FLT> <4> Load success Effect: ADBE OFMotionBlur

<94227> <FLT> <4> Load success Effect: ADBE Rolling Shutter

<94227> <FLT> <4> Load success Effect: ADBE Timewarp

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Rotate Sphere

<94227> <FLT> <4> Load success Effect: ADBE Apply Color LUT2

<94227> <FLT> <4> Load success Effect: ADBE Apply Color LUT

<94227> <FLT> <4> Load success Effect: ADBE Mosaic

<94227> <FLT> <4> Load success Effect: ADBE Tint

<94227> <FLT> <4> Load success Effect: APC CardDanceCam

<94227> <FLT> <4> Load success Effect: ADBE Gaussian Blur

<94227> <FLT> <4> Load success Effect: ADBE Lumetri

<94227> <FLT> <4> Load success Effect: ADBE Fill

<94227> <FLT> <4> Load success Effect: APC Shatter

<94227> <FLT> <4> Load success Effect: ADBE Set Matte3

<94227> <FLT> <4> Load success Effect: ADBE Set Matte2

<94227> <FLT> <4> Load success Effect: ADBE Compound Blur

<94227> <FLT> <4> Load success Effect: ADBE LIQUIFY

<94227> <FLT> <4> Load success Effect: ADBE Three-Way Color Corrector

<94227> <FLT> <4> Load success Effect: ADBE IRIS_WIPE

<94227> <FLT> <4> Load success Effect: ADBE Drop Shadow

<94227> <FLT> <4> Load success Effect: ADBE Aud Tone

<94227> <FLT> <4> Load success Effect: ADBE Basic Text2

<94227> <FLT> <4> Load success Effect: ADBE AudWave

<94227> <FLT> <4> Load success Effect: ADBE AudSpect

<94227> <FLT> <4> Load success Effect: ADBE Magnify

<94227> <FLT> <4> Load success Effect: ADBE Bilateral

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Blur

<94227> <FLT> <4> Load success Effect: ADBE MESH WARP

<94227> <FLT> <4> Load success Effect: VISINF Grain Duplication

<94227> <FLT> <4> Load success Effect: ADBE Upscale

<94227> <FLT> <4> Load success Effect: ADBE Twirl

<94227> <FLT> <4> Load success Effect: ADBE FOG_3D

<94227> <FLT> <4> Load success Effect: ADBE Color Emboss

<94227> <FLT> <4> Load success Effect: ADBE 3D Glasses2

<94227> <FLT> <4> Load success Effect: ADBE 3D Glasses

<94227> <FLT> <4> Load success Effect: ADBE Change Color

<94227> <FLT> <4> Load success Effect: ADBE Circle

<94227> <FLT> <4> Load success Effect: ADBE Glo2

<94227> <FLT> <4> Load success Effect: ADBE PSL Inner Glow

<94227> <FLT> <4> Load success Effect: ADBE Leave Color

<94227> <FLT> <4> Load success Effect: ADBE PSL Inner Shadow

<94227> <FLT> <4> Load success Effect: ADBE Calculations

<94227> <FLT> <4> Load success Effect: ADBE Time Displacement

<94227> <FLT> <4> Load success Effect: ADBE Difference Matte2

<94227> <FLT> <4> Load success Effect: ADBE Block Dissolve

<94227> <FLT> <4> Load success Effect: ADBE Cell Pattern

<94227> <FLT> <4> Load success Effect: ADBE Motion Blur

<94227> <FLT> <4> Load success Effect: ADBE Spherize

<94227> <FLT> <4> Load success Effect: ADBE Emboss

<94227> <FLT> <4> Load success Effect: ADBE Gradient Wipe

<94227> <FLT> <4> Load success Effect: APC Radio Waves

<94227> <FLT> <4> Load success Effect: ADBE Radial Blur

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Viewer

<94227> <FLT> <4> Load success Effect: ADBE PSL Outer Glow

<94227> <FLT> <4> Load success Effect: ADBE Fast Blur

<94227> <FLT> <4> Load success Effect: ADBE Reduce Interlace Flicker

<94227> <FLT> <4> Load success Effect: ADBE ShadowHighlight

<94227> <FLT> <4> Load success Effect: Mettle SkyBox Project 2D

<94227> <FLT> <4> Load success Effect: ADBE Checkbox Control

<94227> <FLT> <4> Load success Effect: ADBE Slider Control

<94227> <FLT> <4> Load success Effect: ADBE Layer Control

<94227> <FLT> <4> Load success Effect: ADBE Color Control

<94227> <FLT> <4> Load success Effect: ADBE Point3D Control

<94227> <FLT> <4> Load success Effect: ADBE Point Control

<94227> <FLT> <4> Load success Effect: ADBE Angle Control

<94227> <FLT> <4> Load success Effect: ADBE Dropdown Control

<94227> <FLT> <4> Load success Effect: ADBE Color Range

<94227> <FLT> <4> Load success Effect: ADBE Cartoonify

<94227> <FLT> <4> Load success Effect: ADBE ProfileToProfile

<94227> <FLT> <4> Load success Effect: ADBE HDR ToneMap

<94227> <FLT> <4> Load success Effect: ADBE Arithmetic

<94227> <FLT> <4> Load success Effect: ADBE Dust & Scratches

<94227> <FLT> <4> Load success Effect: ADBE DigitalVideoLimiter

<94227> <FLT> <4> Load success Effect: ADBE Ripple

<94227> <FLT> <4> Load success Effect: ADBE Change To Color

<94227> <FLT> <4> Load success Effect: ADBE Numbers2

<94227> <FLT> <4> Load success Effect: ADBE Fractal

<94227> <FLT> <4> Load success Effect: ADBE Offset

<94227> <FLT> <4> Load success Effect: ADBE Aud Stereo Mixer

<94227> <FLT> <4> Load success Effect: ADBE CameraShakeDeblur

<94227> <FLT> <4> Load success Effect: ADBE Alpha Levels2

<94227> <FLT> <4> Load success Effect: ADBE Alpha Levels3

<94227> <FLT> <4> Load success Effect: ADBE Color Balance

<94227> <FLT> <4> Load success Effect: ADBE Remove Color Matting

<94227> <FLT> <4> Load success Effect: ADBE Posterize

<94227> <FLT> <4> Load success Effect: ADBE Path Text

<94227> <FLT> <4> Load success Effect: ADBE DEPTH FIELD

<94227> <FLT> <4> Load success Effect: ADBE RefineRBMatte

<94227> <FLT> <4> Load success Effect: ADBE RefineMatte

<94227> <FLT> <4> Load success Effect: ADBE RefineMatte2

<94227> <FLT> <4> Load success Effect: ADBE Samurai

<94227> <FLT> <4> Load success Effect: ADBE Paint

<94227> <FLT> <4> Load success Effect: ADBE FreePin3

<94227> <MEE_Plugins> <4> AEGP plugin loaded: HashIO

<94227> <MEE_Plugins> <4> AEGP plugin loaded: PNGIO-Audiounterst?tzung

<94227> <MEE_Plugins> <4> AEGP plugin loaded: Erweitertes 3D

<94227> <MEE_Plugins> <4> AEGP plugin loaded: D?rer

LaunchHeadlightsCrashProcessor result: -11

[6839:94262:20220616,185204.191240:WARNING crash_report_exception_handler.cc:349] UniversalExceptionRaise: (os/kern) failure (5)

Segmentation fault: 11

logout

 

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

 

[Prozess beendet]

 

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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I can't paste it here. So I attached a PDF.

 

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Thanks. Reviewing it now with the team. 

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Can you confirm, or if you haven't already, can you cause the crash to happen again and then when the Crash Dialog appears, make sure to fill it in and send the crash report? Please enter the same email address as is registered with the forums. That will help me find the rest of the information we need. Thanks.

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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Thanks for the troubleshooting. I have send the crash report.

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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I think we've found the report. Can you check if the file

/System/Library/Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework

exists on your machine? The report appears to indicate an intel version of that file might exist but AE needs the apple silicon/arm version of that file.

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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The folder "Chromium Embedded Framework.framework" doesn't exist in /System/Library/Frameworks/

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Great, thank you. We are looking to see how that could be happening. Back soon.

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Can you take a look at /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient/Frameworks and see if the Chromium Embedded Framework.framework folder is in there? 

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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The Chromium Embedded Framework.framework folder is under /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/Frameworks

Under .../Contents/MacOS/AdobeGCClient/ – I don't know how to go into AdobeGCClient, it's a unix-file and I can only open it with terminal.

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Thanks, that helps. Can you try moving that /Library/Application Support/Adobe/AdobeGCClient folder to your desktop so it's not in the /Library/Application Support/Adobe folder, then start up AE again. This may not fix AE but I want to make sure that's not getting in the way. 

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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I tried it and now the alert shows "GPUManager"

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Is there a crash dialog that appears after  you close that window? 

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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Yes, I have sent the crash report. And attached the crash dialog what I got.

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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That crash report was very helpful. It appears you have a Blackmagic Decklink device attached but the version of the driver installed does not support Apple Silicon. You can download updated drivers from https://www.blackmagicdesign.com/support/ - look for the Desktop Video 12.3 software in the latest downloads section. 

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Community Beginner ,
Jun 17, 2022 Jun 17, 2022

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Thank you for the help! Now it's working.

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Updating to Desktop Video 12.3 from https://www.blackmagicdesign.com/support/ worked for me! I tried so many "solutions" and they never worked until now. I needed to use Rotobrush 2 in After Effects and running AE through Rosetta2 was pretty slow.

 

Thank you!

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