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after effects keep crashinh

New Here ,
Aug 09, 2022 Aug 09, 2022

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When I use some d plug ins..After effects keep crashing saying something about my video card

My procesor is amd ryzen 73750h wd radeon vega  mobile gfx 2.30ghz installed memmory ram is 32.0 gb

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New Here ,
Aug 09, 2022 Aug 09, 2022

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i meant 3d plug ins and its 7 3750h

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Are you able to use the Help pulldown menu to choose Hardware Compatability Report?

 

 

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New Here ,
Aug 10, 2022 Aug 10, 2022

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it says no issue? and it onlu happens when im using a prticular plug in 

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Trapcode Particular is quite a GPU hog and it might be that your Radeon Vega Mobile Gfx just cannot keep up with Particular's requirements.  I used to really like that plugin, but I do find it crashes quite easily. Whioch version are you running?  If its the latest then Maxon's support should be able to advise you better.

Before contacting them it's worth updating your graphics drivers and clearing cache to see if that helps.

 

With a bit of work, CC Particle World which is part of AE can accomplish most of the things Particular can, it's worth exploring.

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People's Champ ,
Aug 09, 2022 Aug 09, 2022

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quote

saying something about my video card


By @VICTORIA2554591449fw

The "something" that it's saying about your video card is probably not insignificant.  

It might be helpful in diagnosing your issue if you could communicate what the error message is saying.

 

~Gutterfish

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