Copy link to clipboard
Copied
I treid to instll a previous version, no luck, I deleted the latest update, rebooted, installed the latest version, rebooted. Tried to run it and get the same message at start up "AfterFX exe has encountered a problem and needs to close. I update the latest Wondows 10 OS update, rebooted and tried once again, No luck! Not really impressed, specially if you need to make edits that you cant do and have deadlines
Copy link to clipboard
Copied
Impossible to know. You have not offered any exact system info or things such as the relavant crash info from your even viewer.
Mylenium
Copy link to clipboard
Copied
Hello Mylenium, not sure how much of the report info is neede. Let me know if you need to full report. Thank you for you reply!
===========================
Process: AfterFX.exe [5784]
Path: C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\AfterFX.exe
Product Version: 18.4.0.41
File Version: 18.4.0.41
Code Type: x64
Parent Process: Adobe Desktop Service.exe [15120]
Date/Time: 2021-07-26 14:21:27 Eastern Daylight Time
OS Version: 10.0.19041.1023
Report ID:Time Awake Since Boot: 826 seconds
Crashed thread: 13 [4884] THREAD_PRIORITY_NORMAL
Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: User-Mode data execution prevention (DEP) violation at location 0x0000000000000000
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
Copy link to clipboard
Copied
Looks like a mundane GPU driver crash. Thread 13 usually is the hardwaere acceleration stuff. Security violations point to broken drivers or missing DLLs, so it may be a matter of installing a different driver to fix those issues, including that weird MSVC stuff.
Mylenium
Copy link to clipboard
Copied
Hi Rene5D90,
Sorry for the crash.
I can share the crash report with the After Effects engineers to investigate. Would you mind sharing the complete report?
Looking forward to your response.
Thanks,
Nishu