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So I downloaded BCC (i think it's Boris FX or something) earlier today to enhance my current project, and when I try and open that other project this is what the preview looks like:
even though my time indicator is in the right place in the comp. Sometimes when I try and move the time indicator, that's what im met with when I click into any comp, or it crashes immediately (after effects always ends up crashing at some point)
Furthermore, when I make a new project, I run into no issues with the preview loading. only when i try and load up peexisting projects i have an issue. I have been working on my project for days and I would really hate to lose it, is there a way that I can recover it somehow? I don't want to start from scratch again....
Just for some background informatio,n this has never happened to me before today. I've had no issues with AE crashing a massive amount and I use the 2020 version.
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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the After Effects forum so that proper help can be offered.
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Uninstall the BCC stuff.
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is there any way I can fix this issue without having to uninstall the BCC stuff?
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Make sure BCC, Adobe, and your graphics drivers are all fully updated.
If that doesn't work, contact BCC support.