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After Effects last version Freezes every 5 seconds

New Here ,
Dec 11, 2022 Dec 11, 2022

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I've never had this type of issue before and I'm going nuts. I can't advance in a project because everytime I try to preview the last 5 seconds of the composition After Effects doesn't respond and it freezes my pc, when I enter the task manager it shows spikes in the gpu, and sometimes the disk.

 

System info:

CPU: Ryzen 7 5700x

GPU: Radeon RX 580 8GB

RAM: 32 GB 3200MHZ

MAIN DISK: SSD NVME 500GB

 

TOPICS
Crash , Freeze or hang , Performance

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correct answers 1 Correct answer

Community Expert , Dec 12, 2022 Dec 12, 2022

Would you use CPU only option?

 

File menu > Project Settings > Use: Mecury Software Only

 

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LEGEND ,
Dec 11, 2022 Dec 11, 2022

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The usual steps apply: Update your system's graphics driver and configure it suitably, check the hardware acceleration settings in the prefs.

 

Mylenium

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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And don't just update your graphics drivers as recommended by Mylenium, make sure your operating system and After Effects are up to date as well.

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New Here ,
Dec 11, 2022 Dec 11, 2022

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First thing I tried of course, but nothing. I tried disabling hardware accelaration, resetting preferences, deleting mediacore, my graphic cards drivers are up to date and after effect version is the last one (23.0)

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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EZ solution: Open the Creative Cloud app and roll back AE to the previous version. 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Would you use CPU only option?

 

File menu > Project Settings > Use: Mecury Software Only

 

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New Here ,
Dec 15, 2022 Dec 15, 2022

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That actually made the trick, but I noticed it somehow was this project alone that had this issue...weird.

Thanks a lot!

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