After Effects Licensing Error

New Here ,
Sep 10, 2022 Sep 10, 2022

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Hello,

I just bought Creative Cloud and installed Illustrator and Photoshop they worked without any problem but when I install After Effects I get licensing error, it says I have to turn my OS Chinese. 
 

I am a new Mac user so I can't fix things up if I make it Chinese.

 

Thank you so much for your help.

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Community Expert ,
Sep 10, 2022 Sep 10, 2022

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That error usually happens when your OS language is set to Traditional Chinese or Taiwanese Chinese. After Effects supports Simplified Chinese only.

 

What language do you have your OS set too?

And what language do you have the 'Creative Cloud desktop app' set to install your Creative Cloud applications in?

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New Here ,
Sep 10, 2022 Sep 10, 2022

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My OS is set to Turkish, I've tried to set my Creative Cloud desktop app language to Turkish - English(International) and some other languages but still didn't work.

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New Here ,
Sep 10, 2022 Sep 10, 2022

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Update : I changed my OS settings to Chinese Simplified and After Effects worked on that language but what's the use if I can't use it in a language that I can't understand? I don't even understand a word in Chinese.

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Community Expert ,
Sep 10, 2022 Sep 10, 2022

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Obviously, it doesn't make sense 😉 Unfortunately, it's hard to understand why you're getting that error since you're not a customer from China. Have you, maybe, accidentally purchased a subscription that was meant for the Chinese market? Or, accidentally installed the Chinese language version of AE first?

 

Since this is mainly a public user-to-user forum, with only limited Adobe Employees around, I'd suggest to get in touch with Adobe Customer Care by visiting the following link:

 

They can help you figure out what's the matter and, hopefully, sort this out. Do keep in mind that it's the weekend right now and support won't be available until Monday.

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Thank you so much for helping. Isn't there any other option to get help except calling the Adobe team?

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