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After Effects locked up in rainbow spinning wheel after launching

New Here ,
Jul 28, 2023 Jul 28, 2023

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Hi everyone,

 

I find AE is taking forever to be ready to use after launching. The program UI becomes available only after 2-5 minutes waiting for the rainbow wheel to stop spinning. Is this an issue with the update? I noticed another post similar which impied an update of Premier solved their issue. This has not been the case for me. I have AEJuice installed buy their developers said its an AE issue.

 

Anyone else experiencing this?

 

Please help.. very annoying if I have crashed and need to jump back in ASAP.

 

Regards,

Michael

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Freeze or hang , User interface or workspaces

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

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Would you reset the preferences?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

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Adobe Employee ,
Aug 03, 2023 Aug 03, 2023

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Hi Michael,

 

Can you try the steps in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know if it brings any change.

 

Thanks,

Nishu

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