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After Effects .mov export files are "not compatible" with QuickTime Player

New Here ,
Oct 26, 2019 Oct 26, 2019

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I'm using a MacBook with Catalina 10.15 and the latest After Effects.

 

After rendering files, QuickTime can't open the file and notifies me that the file/media is not compatible with QuickTime Player. What do I need to do, to be able to open the files with QuickTime?

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correct answers 3 Correct answers

Community Expert , Oct 26, 2019 Oct 26, 2019

The latest release of many Adobe products is not fully compatible with Catalina. OSX 10.15 completely dropped support for any 32-bit apps so Adobe is not the only casualty. Most of the components in most complex apps are now 64-bit apps, but all it takes is one block of code somewhere deep inside an app to kill the process. The problem with some forms of Quicktime is that Apple didn't exclude the QT player from the 64-bit spec so if you render to a codec that uses only 32-bit technology Catalina

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New Here , Feb 27, 2020 Feb 27, 2020

I was able to export the .mov and drag it into media encoder and re-export it.

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New Here , Dec 02, 2020 Dec 02, 2020

When rendering, I had to click 'lossless' and then click the format options and change the Video Codec to something else (e.g. Apple ProRes 422 HQ) and QuickTime played it fine. Apparently QuickTime just doesn't like when the it is set to Animation but obviously if you need to use that I'm not sure what the fix would be. Hope this helps 🙂

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Thank you so much! Worked a treat and just cuts that step out of having to take it into Premier Pro.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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THANK YOU!!! This worked and it's actrually under  'Lossless' and then click FORMAT.

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New Here ,
Dec 20, 2020 Dec 20, 2020

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YES! This worked like a charm! Whew, thank you so much!

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New Here ,
Dec 29, 2020 Dec 29, 2020

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OMG thank you so much!!! you are a life saver this worked perfectly !!

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Thanks so much! This fixed it.

 

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New Here ,
May 31, 2021 May 31, 2021

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THANK YOU THANK YOU!! You have just saved my first college online exhibition project

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Explorer ,
Jun 18, 2021 Jun 18, 2021

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Thank you for the simple solution!!!!

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New Here ,
Jul 26, 2021 Jul 26, 2021

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Thanks. I have a video with a transparent background, but when selecting Apple ProRes 422 the 'RGB + Alpha' option is avaliable. Is there any possible way of exporting with a transparent background?

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Community Expert ,
Jul 26, 2021 Jul 26, 2021

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ProRes 422 does not support alpha channels.  ProRes 4444 does support alpha channels, so try that.

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Big shoutout to Matt Jamess - this is just what I needed!

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Man, THANK YOU so much u saved my gf project. I wish you a millions dollars, cars and hot girls all over ur house

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New Here ,
Jul 31, 2022 Jul 31, 2022

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In 2022 I have to uninstall and reinstall to get it to function seemingly properly. Kind of disappointing. I hope there's a plausible solution coming 

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New Here ,
Aug 20, 2022 Aug 20, 2022

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I ran into the same issue. I found that the easiest and fastest way to do this is by converting using iMovie, as all files shared in iMovie are automatically saved as MP4 files. First I saved my MOV file created in AE to my desktop, now here is exactly how I converted it, in a few easy steps:

 

1) Open iMovie & create a new project

2) Hit "File" then hit "Import Media"

3) Import your MOV file into iMovie

4) Hit "File" then hit "Share" then hit "Next"

5) Save the document and VOILA!

 

From MOV to MP4 on any MAC!

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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getting the 

This file contains some media which isn’t compatible with QuickTime Player. notice for a video that i recorded the sme as i always do... im new to all of this so any assistance is welcome ... i keep seeing " change the Video Codec to something else" how dos one do that?  I'm so confused and fustrated. 

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Try using Adobe Media Encoder to change the video type: https://m.youtube.com/watch?v=mzbDa755Er8

 

or look for "Matt James" reply in here. He had a good solution. Stay strong brudda keep scrolling, these community boards always had somebody who went through something similar. Might take a while but you'll find it

 

 

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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LATEST
i found a workaround using cloudconvert.com i just upload form my drive and
covert it to mpg

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