After effects not letting me import videos

New Here ,
May 20, 2022 May 20, 2022

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whenever i try to import a video/mp4 file to after effects these errors pops up "After Effects: AEPG Plugin PNGIO Support: Input file doesn't seem to be a png file" and "After Effects warning: Unable to import file as project (bad format or not readable)" after effects is only letting me import pictures/pngs and when i open older project files with videos, they come up as missing files. i already closed after effects, restarted my laptop cleared my cache, redownload the vids, multiple times and it didn't work. how do i fix this?

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Error or problem , Import and export

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Adobe Community Professional ,
May 20, 2022 May 20, 2022

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I think this is a known issue on M1 based Macs. Try and trash the prefs, clean out the caches, check your hardware acceleration settings.

 

Mylenium

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New Here ,
May 21, 2022 May 21, 2022

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i tried that but it didnt work, thank you though!

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Adobe Community Professional ,
May 22, 2022 May 22, 2022

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If you go to File > Project Settings and set the renderer to Software Only, does that allow for the PNGs to import?  Can you try opening in Photoshop and saving them as new PNG files?

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