After Effects not opening-- MacOS Version 12.0.1 Macintosh

Community Beginner ,
May 05, 2022 May 05, 2022

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Hello,

So I was so excited to use after effects but the problem is it only opens on the 2022 version but not older versions. When I try to get the older version, such as 18.4, it doesn't go past the splash screen. The icon bounces and the spalsh screen goes up but then nothing happens. The splash screen is gone and icon bouncing stopped. I kept redownloading it but nothing is working. The version i'm attempting to get is 18.4 or older. I have a Mac monterery, if you need more info feel free to say. 

Bella

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Crash , Error or problem , Freeze or hang , How to

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi Bella,

 

Sorry for your issue.

Do you see any error messages or crash reports? What's the last loading model on the splash screen right before it crashes?

LLM Ae 2022.png.jpg

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
May 07, 2022 May 07, 2022

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here is the screenshot

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