After Effects not working with Catalina

Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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Hello,

First of all, I apologize for any spelling mistakes. My mother tongue is not English.

 

Since about 1 week I cannot open the program on my MacOs Catalina (10.15.7) computer. 

When I open the application, an error text appears; "After Effects can't continue: unexpected failure during application startup"

 

I could not find in any official and unofficial resource how to solve this problem. I reset my computer after all methods failed. I reinstalled all apps. However, I'm still trying to deal with the same problem. Is there a solution to this? I can't use my Adobe programs that I paid for because the version doesn't fit on my device anyway. At least I want to be able to use it from this device.

 

Thank you in advance for your answers.

 

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Crash , Error or problem

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Community Expert ,
Mar 10, 2022 Mar 10, 2022

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Cuéntanos los detalles técnicos de tu computadora, porque si ya formateaste y está desde cero y aún así no puedes abrir me parece que podría ser algo relacionado con tu hardware.

 

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Hi kayrahanim,

 

Sorry for your issue.

As the expert mentioned, please share your system specifications (CPU, GPU, RAM, OS version)? Do you see the splash screen when you try to launch? If so, what's the last loading module on the splash screen?LLM Ae 2022.png.jpg

Please check out the following article and see if any of the suggestions help: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Mar 11, 2022 Mar 11, 2022

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MacOs Catalina (10.15.7) 

Late 2012

2,7 Ghz i5

8 GB DDR3 RAM

NVDIA 640M GEFORCE

 

These are my system specs, but the screen you showed does not open.

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Community Expert ,
Mar 14, 2022 Mar 14, 2022

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Si estás intentando utilizar la versión 2022 de After Effects probablemente el problema sea las características técnicas de tu computador. Un mac Late 2012 con 8GB de Ram es muy deficiente para algunas versiones modernas de Ae. Además de esto, no sabemos cuánto de Ram tenga tu GPU.

After Effects system requirements

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