After Effects Preview and Screen completely Black

New Here ,
Jun 22, 2022 Jun 22, 2022

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I have read all the "solved" black screen issues: I tried purging, rebooting, ZOOMING OUT, looking for the preview eye icon and ensuring the eye was clicked, but I still have this issue . For older AE projects I can see the image but new compositions I get the black screen. . . ?

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Error or problem , Performance , Preview , User interface or workspaces

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hi there!

Sorry to hear that. Can you share your system details (OS, CPU, RAM, GPU)? Is it happening on a particular project?

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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In addition to what Kartika asked, are there any third-party plug-ins installed? Also, what's the exact version of After Effects you're using?

Looking forward to your response.

 

Thanks,

Nishu

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