After effects preview black while i play it

New Here ,
Jan 10, 2021 Jan 10, 2021

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Hi , my after effects is not working. when i play my video that i imported it shows a black screen but when i pause it , it does show the video but it disappears when i play it

i have after effects 2020

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Error or problem , Preview

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correct answers 1 Correct answer

Adobe Community Professional , Jan 10, 2021 Jan 10, 2021

Try the basics first, try update GPU drivers. 

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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Try the basics first, try update GPU drivers. 

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Thankyou , I already fixed it.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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You're welcome! 

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Hi lisa5CD9,

 

Thanks for reaching out.

Did you try the expert's solution? Did it help? If not, please share the following details:

  • Is it happening in all the projects?
  • What are your system specifications (CPU, GPU, RAM, OS)?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Thankyou , I already fixed it.

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New Here ,
Jun 30, 2021 Jun 30, 2021

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please can you tell me how you fixed it?

 

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New Here ,
May 24, 2022 May 24, 2022

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hi i have ryzen 3 3200g and 8gb ram i started project in after effects when i open a project preview windows not working and its not showing black screen but showing creating composition windows and for small problems software getting not responding also when i close software its not closing full its remained in running tasks i have to close it fully from task manager

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