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after effects suddenly started to crash on my laptop.

New Here ,
Oct 04, 2021 Oct 04, 2021

the after effects program suddenly started to crash on my laptop.
When I am making a composition, suddenly the screen where the work is seen stops working correctly since it does not turn black, it is as if only that part gets stuck because I even add more elements in the composition, it is not seen on the screen but in the layers yes.

I already tried uninstalling and reinstalling, I even tried installing previous versions, clear cache and temporary files and nothing.

 

 

 

El programa after effects de repente empezo a fallar en mi laptop.
Cuando estoy realizando una composición de repente la pantalla donde se ve el trabajo deja de funcionar correctamente ya que no se pone negra, es como si se quedar trabada solo esa parte pues incluso agrego más elementos en la composición, no se ve en pantalla pero en las capas si.

Ya intente desinstalar y reinstalar, incluso probe instalando versiones anteriores, borre cache y archivos temporales y nada.

 

 

TOPICS
Crash , Error or problem , Preview
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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

Hi MaJoseV,

 

Sorry for your issue. Please share the following details.

You could try the following:

  1. Reset the After Effects preferences - https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... 
  2. Clear the media cache - https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach... 

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Oct 05, 2021 Oct 05, 2021
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Hi Nishu, I have already tried to do what you tell me and even uninstall the program.
Also try uninstalling windows updates just in case one caused the crash. Nothing seems to work.
I saw a case on September 29, I could say that it is the same as mine.

She says she got IT involved, but I don't know how to do it.
I attach an image of that case.

Thank you, I keep up to date

 

These are the data of my computer:


Procesador 11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz 2.61 GHz
RAM instalada 7.74 GB
Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64

 

Edición Windows 10 Home Single Language
Versión 20H2
Instalado el ‎17/‎08/‎2021


 

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