Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


After Effects to Media Encoder error 5027:12

New Here ,
Apr 18, 2021 Apr 18, 2021

Copy link to clipboard

Copied

Hi

 

When i try to send my project to media encoder it says that i dont have it installed and faile 5027:12. I have made uppdats on both Me and Ae. 

 

What shall i do?

 

/Anneli

Title edited Mod.

TOPICS
Error or problem, Import and export

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

LATEST

Hi Anneli,

 

Sorry for your issue.

What are your system specifications (CPU, GPU, RAM, OS)? Disabling the firewall and antivirus helps users with this issue in some cases.

Let us know if it brings any change.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines