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After Effects V.23.5 Crashes on Start

Explorer ,
Jul 04, 2023 Jul 04, 2023

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After the latest update, I'm unable to use After Effects because it crashes before opening even when I choose to start in safe mode.

Attached is the crash report.

 

I'm using Windows 11, and my machine configuration is also attached.

 

Any idea on how to solve this problem?

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Adobe Employee ,
Jul 05, 2023 Jul 05, 2023

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Unfortunately that crash information is incomplete and not useful to determine the point of the problem.

 

Did you submit a crash report? That is always the best way to ensure we can get as much information as possible to diagnose.

 

If you did, please be sure to specify your email (and send it to to me via a forum private message) so we can figure out which crash it was and circle back to you if we find something interesting.

 

Douglas Waterfall

After Effects Engineering

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Explorer ,
Jul 05, 2023 Jul 05, 2023

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Thank you Douglas.

Unfortunately, the After Effects doesn't even start. I have no opportunity
to submit the crash report because it doesn't allow me to do so.

Can I get the full information about the crash report without After Effect
starting?

Thank you very much in advance.

Hemerson Paes
hppaes@gmail.com

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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I am checking on this question - I have heard internally there are sometime points in time that are too early to be able to submit a crash log, but playing with fonts is much, much later than that.

 

Douglas Waterfall

After Effects Engineering

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Are you still having the issue? Let us know.

I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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