After Effects Version 25.5.0 keeps crashing

[Lazaro24317139f5lh]

It's so frustrating. After Effects keeps crashing. I'm working with  computer

Puget-252003-5

Intel(r) Core (tm) i9-14900k 3.20GHZ

64-BIT OPERATING SYSTEM, X64-BASED PROCESSOR

STORAGE 8.38 TB

GRAPHICS CARD 24GB

INSTALLED RAM 128

I always get a error message to work in safe mode. manage 3rd party plugins. I'm working with a envato template. Sometimes i work fine all day then next day i have 20 crashes. I put in my email and send report to adobe but nothing happens. Anybody have any ideas? 

Thank you,

Laz

[nishu_kush]

Hi Laz,

Sorry to hear about the crash. Does it crash if you work on a new project instead of the template? Could you share the email via DM that you provided to the crash reporter so I can locate the crash report and attempt to investigate?

Looking forward to your response.

Thanks,
Nishu

[Lazaro24317139f5lh]

Hi Nishu,

It crashes while working on any project. Template or No Template. The email I submit is 

Personal info removed by Mod.

thank you

[nishu_kush]

Thanks for getting back. I've noted your email id and removed it from your comment, as it is not the best practice to share personal info publicly. I am reaching out to devs to get some help with the crash reports. I'll get back to you as soon as I've an update.

Thanks,
Nishu

[Lazaro24317139f5lh]

Thank You.

[nishu_kush]

I heard back from the engineers. Initial investigation indicated that you might be hitting a bug that we're already working on. For further investigation, do you mind sharing the project file? It'll be a great help. Please DM me the download link to the project file. Also, let me know if there's a particular action/command that triggers the crash.

Looking forward to your response.

Thanks,
Nishu

[Serene_hope0264]

Excellent! Their is no particular time it does it. Sometime while just working normally it will crash or playing the Slideshow Comp Tab. Sending the file now with link. 

Thank you.

[Serene_hope0264]

 Their is no particular time it does it. Sometime while just working normally it will crash or playing the Slideshow Comp Tab. Sending the file now with link. 

Thank you.

[Lazaro24317139f5lh]

I just sent you the Link

[nishu_kush]

Thanks for the file. I've shared it with the engineers so that they can investigate the bug.

Let me know if you've any other questions.

Thanks,
Nishu

[Lazaro24317139f5lh]

Thank you. Will you let me know if they find something?

[nishu_kush]

Of course I will! While the engineers are working on the fix, you can install an older version of After Effects.

Thanks,
Nishu