Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


After effects video doesnt play

New Here ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

once i import a video to after effects, it doesnt play. the green line isnt loading where the video is and it just freezes lol. when i drag the time indicator to any point of the video, it shows that frame, yet doesnt play fully. i tried changing the resolution which didnt help at all ;((

TOPICS
Error or problem, Freeze or hang, Preview

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

LATEST

Can you play the video file if you open in the layer panel (double clicking the video)? If not try a couple of things:

 

- Edit > Purge > All Memory and Disk Cache

 

- After Effects > Preferences > Import and deactivate Enable hardware accelerated decoding). You must restart After Effects once you change this option.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines